Holiday Inn Express & Suites WHITE RIVER JUNCTION by IHG

The experience at the Holiday Inn on April 11th was the worst. As soon as we checked in and entered the room, it was as hot as if we had stepped into a sauna. The room temperature gauge showed 82 degrees, and despite our attempts to lower it, the room kept getting hotter, making it difficult to even breathe. Unable to bear it any longer, I called the front desk, only to be told that the heating system was broken and they couldn't adjust the room temperature. If the hotel's most important facility, the HVAC system, was broken, it is the duty of the front desk to inform guests upon check-in. However, nobody informed us of such, and the room was unbearably hot, making it impossible to stay. We spent the night with windows open, wearing t-shirts, unable to get any sleep. By morning, all three of us in the family had high fevers, swollen throats, and found it difficult to swallow.If such a critical HVAC system failure occurred in the hotel, they should have informed guests first upon check-in and asked whether they still wanted to proceed with their stay. I am very angry and disappointed, and I strongly desire to receive credit for this matter.

Room was large and well appointed. Staff was friendly and helpful. Breakfast was open earlier than listed which was a huge help since we were leaving early.

We were hoping for bacon but rumor has it that the new owners don't provide bacon anymore. Our granddaughter was disappointed as well. Also, the toaster took 5 times on high to cook my english muffin and no granola for my yogurt. We have stayed many times over the last 5 years and the value is gone.

Front desk representative was very friendly and professional. Breakfast was more than adequate, and the manager of the breakfast area was so personable with everyone. I stayed in a fourth floor king suite. The room was very clean, and the bed was very comfortable. The layout was a little strange, and while they had a modified kitchen set up, there was no silverware in the drawers, and the cupboards were completely empty. It was no problem for me because I was just staying overnight. Perhaps if we were a couple staying longer, this would be a better option. Absolutely no complaints overall and would not hesitate to stay there again.

Called for an early check in and was able to get in the room at a time that worked for us. Everything was clean and quiet and breakfast was great

Great stay. Clean rooms, great location. The breakfast was very good as well. Front desk associate very welcoming and pleasant. Great place to stay when passing through.