Sercotel El Balcón de la Bahía Suites

Lovely small hotel. In a great location. 10 mins walk to Old Town. 25 mins to beach. Bus stops directly outside the hotel which is very useful. There are some lovely restaurants and bars within a 5 min walk. I can strongly recommend The Magnolia restaurant 10/10. Some of the best food I've ever had in Spain and a beautiful setting. Book in advance and ask for top terrace. Superb. The hotel pool is small but big enough to cool down in. There is no bar or restaurant in the hotel but breakfast and drinks are provided in your room. A nice touch. You also get a glass of cava while you get booked in. Miroslava ( Mexican) was great. She couldn't be more helpful. The only down side was the room design. The reading lights are too low. If you want to read in bed the only place for the pillows is over the lights. Totally impracticable and very uncomfortable 😕 A small gripe. Would recommend.

Loved this hotel. Just perfect service from the first moment and super clean. Lovely touches such as breakfast snacks provided in the room, and sweets as a thank you on departure. Couldn’t have been better

Very friendly and helpful staff recommended an excellent seafood restaurant just round the corner and what sights to see in Santander

Unfortunately, it lacks a few basic amenities that are crucial for any traveler. The rooms don't have fridge nor mini bar, no phones, the hotel has no restaurant or cafeteria, the staff leaves at 11pm and comes back in the morning, no shampoo/conditioner in the bathrooms. They provide you with one bottle of water for the entire night. Good help you if you have a medical emergency or a stomach ache. Having said this, the staff tries really hard...maybe too hard! I received a call at my cellphone in the middle of siesta just to see: "Is everything alright?". To be honest it felt like they were trying to force me into giving them a high score: "Please do rate us at 10 because we are trying to increase our score" were the last word we heard from the staff.

It was an incredible experience! Director Daniel was a living definition of exceptional hospitality. We would return in a heartbeat.

Beautiful boutique hotel, very clean and comfortable room with lots of amentities and very friendly staff.

Positives - Earnest and eager reception staff. Small enclosed terrace/balcony. Negatives - Very small bedroom. Lack of privacy (toilet and shower). Car parking isn't easy.

What an absolutely fantastic hotel. Service was phenominal throughout, very attentive to our needs. We had a full tour of the grounds and our room on check in which was a very nice touch. We arrived early on check in day, and were able to leave our bags which had been put into the room by check in. The room was fantastic, nice and spacious with a lovely terrace. We spent a few afternoons by the pool too which was gorgeous, created a little escape from the bustling city below. 100% reccommend and hope to be back in the future.