I am extremely disappointed with my stay at the Courtyard Marriott Fayetteville. I specifically booked a room with a king bed and was given a room with two queen beds instead. While this may have been related to our request for a handicap accessible room, no one informed us at check in that our room type had been changed. Finding out after getting to the room was frustrating and felt like a bait and switch. The biggest issue was the hotel’s claim of being handicap accessible. My husband is a disabled veteran, a left leg amputee, and was recovering from recent knee surgery on his remaining leg. Other than a wheelchair height peephole and a few grab bars in the shower, there was very little about the room that was actually accessible. There was no realistic way for him to safely get into or use the shower. We also struggled throughout the property with heavy doors and accessibility barriers that should not exist in a hotel advertising accessible accommodations. The refrigerator in the room was another disappointment. It did not work properly and did not even have a small freezer compartment. My husband relies on ice packs during his recovery, and we had no way to keep them frozen. To make matters worse, the beds were some of the most uncomfortable hotel beds I have ever slept on. They were so hard that it felt like sleeping on the ground. Both of us woke up with back pain and stiffness after a single night. The only positive things I can say are that the hotel was clean and the front desk staff were pleasant during check in. For a Marriott property, I expected much better. The lack of true accessibility, the room change without notice, the nonfunctional refrigerator, and the uncomfortable beds made for a very poor experience. I would not stay here again, especially if accessibility is important to you.
