HUALUXE Hotels and Resorts SHENZHEN BAO'AN

My boyfriend and I had a truly memorable stay at the HUALUXE Shenzhen Overseas Chinese Town, and the overall experience was very comfortable, definitely worth noting. Upon check-in, we were assisted by Manager Haiyu. She had a wonderful attitude and a very sweet smile, and the process was smooth. The room was clean and comfortable, and the cleaning was quite thorough. The large floor-to-ceiling windows offered an expansive view, directly overlooking the sea. The breakfast also deserves praise; there was a wide variety of options, and the food tasted great – very satisfying. The ambiance at the lobby bar was decent, though the cocktails we ordered weren't quite to my personal taste. (That's just a preference of mine). Overall, this stay was comfortable, and the service, room, and views were all satisfying. If we get the chance to visit this area again, we would definitely choose to stay here.

I booked a 2-night package in advance for Chinese New Year, and for Shenzhen, it was excellent value for money. Facilities: The new Chinese-style design is quite new. Cleanliness: The room was clean. Environment: Easy to get to by car, with parking available opposite the hotel. Service: Warm and attentive.

This design-led hotel was a deliberate choice for our stay, and it truly lived up to expectations. The design is fantastic, and our child absolutely loved it. I particularly want to highlight the excellent service from Yang Fei, the hotel's loyal customer manager. We mentioned a minor issue, and she proactively came to speak with us during breakfast to resolve it. Her prompt service was truly impressive and a pleasant surprise. Despite the small hiccup, it didn't detract from our overall stay at all. The service was absolutely superb!

Pretty good, comfortable environment. Customer service is also on point! Miss Xue was very kind and handled things quickly! Six-star service and beyond!!

Facilities: Well-equipped, very new, up to five-star standards. Hygiene: Good, promptly cleaned, and spotless. Environment: The environment is decent, quite reassuring. Service: Service is acceptable. Warm, attentive, and patient.