The Townsend Hotel

It’s totally overrated. Rooms are old and old style. It’s absolutely overpriced for what it is. Not even breakfast is included. The shower gel and shampoo is still in tiny, cheap bottles instead of big environmentally-friendly bottles with pumps, which is standard now in environmentally conscious high end hotels. This hotel has stopped evolving decades ago. Also single use cups only for tea / coffee at the coffee station in the lobby.

The service was great, the hotel staff were friendly and helpful, and the food was delicious. I love the hotel! The only suggestion I have for the hotel is to add recycling bins in the rooms or perhaps on each floor in the main corridor. This would allow customers the option to help sort our garbage and trash (plastic, paper, cardboard), especially since the rooms do provide bottled water.

Nice rooms and the hotel staff is excellent. The restaurant staff seems inadequate from a size standpoint, service should be better and it has been in previous years. Food is delicious, always. The bar has been under renovation for much too long and the old space was fantastic. Hopefully the renovation will be worthwhile if it ever gets completed. The hotel location is fantastic.

The property has a great location and very well maintained. The staff was very helpful at all times.

Clean room, polite staff, great location. Always a great experience when staying here and my preferred hotel in the area.

No where was I informed before making this reservation that their signature restaurant The Rugby Grille was closed for a remodel. Then their amazing High Tea is now NOT offered. The bar is now temporarily located in what used to be a beautiful lobby… Why did I pay all that money???!!!

Beautiful hotel in Birmingham, an upscale area With restaurants and shops. I would call the Townsend a 4.5 hotel, not quite a Ritz, but way above a nice Marriott. The bed was the most comfortable bed ever, the staff responsive, the room well designed and the bathroom lovely. The shower was not strong.

Fantastic quality room, dry clean and spacious. The only improvement I could suggest is to have some flatter bed pillows as the ones on the bed are too “fat” to sleep on.

World class!! We had our mini honeymoon at the Townsend!! Nothing short of spectacular.