The Ritz-Carlton, Guangzhou

The Ritz-Carlton, Guangzhou, a luxury hotel brand under Marriott International, is characterized by its European classical palace-style design. This time, I stayed in a Deluxe City View King Room, 50 square meters, on the 29th floor, including one breakfast, for HKD 2,092 per night. It had a smart toilet, which was very useful. The sauna only had a wet steam room. Since it opened in 2008 and was renovated in 2021, it's a fact that the facilities and design are relatively old. For hotels, it's always better to stay in newer ones than older ones. However, the front desk staff were very friendly.

I was genuinely surprised by my stay at the Ritz-Carlton Guangzhou this time. I hadn't booked a suite, but they upgraded us directly to one when we checked in. My first thought upon entering was: "It's huge!" 😂 The room was much bigger than I expected; the living room and bedroom felt incredibly spacious. It was so comfortable just staying in the hotel. But what truly left the deepest impression on me this time was the service. From the moment we arrived, the staff were incredibly welcoming. We barely had to touch our luggage; they proactively offered to help carry it and deliver it to our room. After checking in, we received a welcome fruit platter, and everything we might need in the room was thoughtfully prepared. If we needed anything in between, a quick word to the staff brought a super-fast response. And their warmth wasn't just a formal "Hello, how can I help you?" It was a genuine, proactive observation of whether you needed assistance. There was always someone helping us whenever we entered or left, which was something I noticed very strongly throughout our stay. While the hotel doesn't feature the trendy, new 'influencer' design you see nowadays, I actually quite like the Ritz's more classic, 'old money' aesthetic. It has a lot of quality overall, and its location right in Zhujiang New Town makes it convenient for getting around. The biggest surprise this time was definitely the suite upgrade; it was so big I almost didn't want to leave the room 😂. Coupled with the staff's service, luggage assistance, and welcome fruits, all these details made the entire stay very comfortable. If I want a comfortable stay in Guangzhou next time, I'd likely choose this place again.

It was alright. The front desk staff needs more training, as they weren't very professional. The Chinese food was decent too.

The twin beds were ridiculously small, either 1.2m or 1.3m, just tiny. Other than that, the service attitude of all staff (except for the live cooking station chefs) was generally satisfactory.

This stay at the Ritz-Carlton Guangzhou was great! Barry at the front desk was super nice and upgraded me to a room with a Canton Tower view. When I got back to the room, the turndown service was already done. Overall, the service was excellent and definitely recommended! My only regret is that my child didn't receive a little lion gift for their birthday. Perhaps they could learn from the Ritz-Carlton Chengdu (which, in my opinion, has the best service among all Ritz-Carltons in Greater China). Overall, a great experience!

The room is quite nice, with a European style, and it even has a smart toilet. The service deserves high praise, as the staff are very enthusiastic. I feel it's suitable for couples or business travelers because there aren't many activities for children throughout the hotel. Also, the soundproofing is just okay; you can hear noises from next door and upstairs, which I suggest they improve.

I rarely leave negative reviews for hotels, but my stay this time was quite disappointing. I arrived around 2 PM and understood that there might be a wait for check-in. The front desk told me it would be about 40 minutes. After waiting for more than 40 minutes without any updates, I queued again. A different front desk agent then assured me I'd get my room key before 3 PM, telling me to wait patiently in a rather impatient tone. At 3:20 PM, I still hadn't received a call. I had to queue a third time to ask, and only then was I told the room was ready. So, I had to queue three times just to get my room key. The check-in speed at the front desk was incredibly slow, and even during peak check-in time around 3 PM, some staff were just chatting. The most outrageous part was when I mentioned my dissatisfaction while getting the room key. The front desk agent didn't even listen, immediately changed the subject, handed me the key without any explanation, and didn't even point me in the direction of my room. This really made me question if I was actually at a Ritz-Carlton??? Inside the room, there were still stains on the table, and the bathroom light was flickering. Later that evening, I called to inquire about replenishment items, and mentioned that the welcome fruit hadn't been delivered. Despite hanging the 'please make up my room' sign, it still hadn't arrived by check-out the next day, and the sign was still on the door. This truly shocked me. What I want to say is that service is the foundation of a luxury hotel. I've stayed at many Ritz-Carltons, and while I've encountered some with less-than-perfect hardware, I've never experienced such poor service. Compared to mainstream luxury hotels in Guangzhou, the Ritz-Carlton's price is already at the bottom. It doesn't have an advantage in hardware or age; if it loses its service as well, leaving only a logo, then I believe the price will drop even further.