Kimpton Naluria Kuala Lumpur by IHG

A beautiful property, but expecting more in terms of quality control and Kimpton’s signature hospitality As a dedicated fan of the Kimpton brand who has thoroughly enjoyed stays at Kimpton Maa-Lai Bangkok and Kimpton Kitalay Samui, I booked Kimpton Naluria Kuala Lumpur with great enthusiasm. The property itself is undeniably beautiful, featuring a stylish design and an excellent location seamlessly connected to The Exchange TRX. However, my recent experience fell somewhat short of the high standards I associate with the brand. Areas for improvement:  Room Inspection & Quality Control: Upon entering my room, I unfortunately discovered unflushed feces left in the toilet bowl. I understand that the housekeeping team might have been rushed and perhaps missed the final quality check before handing over the room. I informed the staff that they did not need to send anyone up as I simply flushed it myself, but I wanted to highlight this as it points to a significant gap in the hotel's quality control standards.  Service Recovery: After reporting the hygiene issue, I received a brief apology message via WhatsApp. While I appreciated the message, there was no further follow-up, in-person acknowledgment, or service recovery from the team for the remainder of my stay, which felt like a missed opportunity to truly care for a guest.  Service & Warmth: The front desk interactions during check-in and check-out felt quite mechanical. I completely understand and respect that service cultures vary, and I do not expect the exact same level of natural friendliness as I would in Thailand. However, I was still hoping to experience the warm, personalized "Human Touch" that is the core DNA of Kimpton globally.  Overall Value: Given the compact room size and the service and hygiene oversight mentioned above, I felt the overall value did not quite align with the price point, especially considering other luxury lifestyle options available in Kuala Lumpur. I share this feedback constructively, with the sincere hope that the management team will address these operational and service details to ensure the property truly reflects the wonderful spirit of the Kimpton brand in the future.

I liked the atmosphere here. We felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. It was a refreshing escape.

Good stay, great breakfast! The room was comfortable and clean, the staff were friendly, and the breakfast offered a good variety of delicious food. Overall, it was a pleasant experience, and I would happily stay here again.

One of the biggest highlights is the location. Being directly connected to (or right next to) TRX is incredibly convenient. If you’re tired of spending time in Bukit Bintang traffic, this is an excellent alternative with easy access to shopping and dining. The hotel is also brand new, so the rooms and facilities are all in excellent condition, making the stay feel fresh and comfortable. There are a few areas that could be improved. The breakfast selection is quite good, but the food is spread across two separate stations that are fairly far apart, making it a little less convenient to explore all the options. My room overlooked the neighboring tower, so the view was quite limited. It would be nice if room pricing reflected the difference in views, or if guests were informed in advance. Another minor issue was that none of the TV channels were available on my first day. Hopefully, this can be better coordinated in the future, especially for guests who check in late and prefer to relax in their room. Overall, I really enjoyed my stay in Kimpton Naluria. The great location and new facilities made for a pleasant experience, and I look forward to staying here again in the future.

New Hotel IN KL. Connected to TRX mall . Small room . Dont expect grand breakfast choice . Grab may find the location impossible to reach.