I should have read the reviews before booking this. I arrived on 10/21 and there was no sign outside and no street number. I found a doorway that looked possible, and rang the buzzer but no answer. Fortunately, a young man came up the steps from the sidewalk and said that in order to get in I should have gotten an email with instructions, which I had not received. He let me in with him, and there was a dismal flight of stairs. There was, however, no staff at all on the premises. He gave me a phone number, and I was able to speak with a man who said I had to have the instructions in the email. He tried sending me emails and texts, and finally I was able to get the text. He did assign me a room and give me the passcodes to the room door and the downstairs entry door. When I checked the room, it was obvious that the sheets had not been changed from the previous user, since there were hairs and dirt on them. I called him back and he offered me another room - same, only worse. I refused to stay, and insisted on a refund, which I have not yet received [they said it would take 7 to 10 business days]. Disgusting!
