Nha Trang Marriott Resort & Spa, Hon Tre Island

We specifically chose Vinpearl Marriott for our honeymoon in Nha Trang, full of high hopes for a romantic and beautiful trip. However, the entire stay was a terrible experience, completely ruining our honeymoon mood and utterly failing to live up to Marriott's five-star resort brand positioning. I've stayed at several hotels in Nha Trang, and the staff at other hotels always greeted guests with a smile, treating all races equally. But this Marriott showed very obvious discriminatory behavior. The staff only smiled at Caucasian guests, while their attitude towards Asian and other ethnic guests was extremely cold, as if guests owed them something. It was a very unpleasant experience. Our overall experience at the lobby bar was beyond words. The decor was bizarre, with cheap purple and green lights intertwined, creating an atmosphere like a low-budget rural disco. The background music was tasteless and noisy, completely lacking the serene vacation ambiance expected of a high-end hotel lobby bar. The service was even more problematic, with serious deficiencies in the staff's professionalism. The chicken wings I ordered took a full half-hour to arrive, and the meat was dry and tough, nowhere near the dining standards of a five-star hotel. What was even more alarming was during checkout: after the lobby cashier took my bank card to process the payment, they left the card directly on the counter and walked away to attend to other duties, without proactively returning it. This poses a significant financial security risk. Both the public areas and guest room hardware were aged and damaged to an unimaginable extent. The hotel corridors were filled with a strong musty smell, and visible mold was evident on the carpets in public areas. The guest rooms had no carpets, and the curtains were covered with stubborn, old stains. The showerhead in the bathroom was disgustingly grimy and visibly damaged. When I inquired with the hotel, I was told the showerhead couldn't be replaced. I want to warn domestic tourists planning to visit: even if you bring your own filter cartridges or replacement showerheads, it's useless as the hotel won't allow replacements. It's clear that a large amount of aged, damaged, and dirty equipment has not been inspected or replaced for a long time, and the room cleaning details were also perfunctory and sloppy. Paying the price of a high-end resort for a comfortable and romantic honeymoon, what we got instead was discriminatory service, a lobby bar with a jarring atmosphere, poor quality food, public areas with a musty odor, and old, dirty rooms. I genuinely do not recommend this hotel to anyone planning a honeymoon trip.

This hotel is perfect for its price. It's great for a family vacation. The grounds and beach are very clean and tidy, and the sea is clear. 👍

A great hotel for a family vacation! Excellent wide beach! Well-maintained grounds! A wide selection of food and drinks! There's also the option to visit VinWonders Park and Harbor for shows!

The room was great, clean and tidy. The breakfast had a good variety! There were a lot of Koreans though. Thanks to Miss Kitty for her care and the lovely little gift. The complimentary fruit platter and dried mangoes were also delicious. If I get the chance again, I'd love to try a villa next time! Honestly, whenever I'm indecisive about where to stay when traveling, I always choose a Marriott property. They never disappoint!

Since it was our honeymoon, they took extra care of us. We even got a welcome cake with swans and elephants! The view was amazing, and the private pool was cozy. We occasionally saw monkeys on the roadside, and the scenery was great. The beach was also in good condition. The food was delicious, too. You absolutely have to try the Marriott burger; it's so tasty!

Unfortunately, the only thing Marriott about this hotel is the sign. We rented a beachfront villa and were sorely disappointed. The sun loungers on the beach were worn out, and the villa itself has seen better days and is in dire need of renovation, especially considering the price of its rental. The only saving grace of this hotel is its smiling and friendly staff, who always greet you, smile, and try to help. This excludes the receptionist from Kazakhstan, who was consistently rude and did everything she could to avoid speaking Russian, yet she had no problem engaging in conversation and helping her compatriots. In essence, there's nothing to do at the hotel. We spent three days at the amusement park because the beach was dirty all three days. They told us it was being cleaned, but when it remained in the same state at 2 PM, it was clear what was happening.

The sea view room offered great scenery. Although the in-room facilities were a bit old, they were still quite clean, and the breakfast was plentiful. We stayed on the 8th floor, and there was noise from the rooftop both morning and evening. We informed the front desk, and they immediately moved us to another room, resolving the issue promptly.

A good hotel, and most importantly, it has the best beach. However, the hotel is a bit dated, with a noticeable dusty smell from the furniture and high humidity. Lunch and dinner meals are fantastic, but breakfast is a bit weak. The staff is wonderful! They gave us a room upgrade, thank you!

We booked a Deluxe room with a sea view for two for 3 nights. The hotel is beautiful, we checked in at 3 PM, and our room was on the 5th floor. It was clean, comfortable, cozy, and beautiful. For some reason, they didn't ask for a deposit, but we didn't insist either! The grounds are well-maintained, and the breakfasts were delicious and plentiful. We went to VinWonders. We had dinner once – 830,000 VND. There's live music in the hotel lobby in the evenings. The sea was calm and clean during our visit in early September. There isn't much to walk around on the property itself – just back and forth along the beach. We went to Harbour for walks and dinner a couple of evenings. We spent one day at the Amusement Park. Three days at the hotel and on the island was plenty for us. We would gladly return to Nha Trang.