Marriott's Waiohai Beach Club

I have stayed here multiple times and usually the service has been really good. I love so much about it, the rooms are really nice and have everything you need in the kitchen and I love the bathroom products. However, on my most recent stay we had some issues. The first being asking for a duvet. They were really stingy about giving it up it citing that they had limited quantities (the woman who told me this was being IMO a little condescending, saying if they gave us a duvet it might mean another room would not have theirs. Next they said they wouldn’t because people would fold up the sofa beds with the duvets and cause tears. I feel like asking for a duvet is not a big ask. They finally gave us the duvet though. Another issue was we encountered some bugs (we don’t think they were bed bugs, but they still caused a lot of discomfort. The hotel said they probably came from outside and that they found no evidence. However, we have photographic evidence of the bugs and the amount of bites was too much to be a small biting incident of a few stray bugs. They said we could file a report with the hotel but heard no follow up about how to do so from the hotel.

We love this property! This is our second trip to Kauai and both times we stayed at this Marriott. The pools are saltwater and so relaxing to be in. We enjoyed the hot tub too. This property is located directly off Poipu Beach. Right down the beach you can see the turtles at sunset and the occasional monk seals. Many of the people who stay there are time share owners but we are not. We basically had a nice hotel room. The reasoning for the 4 stars was our AC. We had maintenance come in on 4 different occasions as the temperature would get up to 78 and not get any cooler. So we had 3-4 mornings trying to get dressed and it made the bathroom very warm. Al least in the bedroom we had the ceiling fan to keep the air circulating. The office did give us a credit on our bill for the AC issues.

Aloha from the breathtaking Garden Isle of Kauai… Where do I begin? As with all great stories, it’s best to start at the beginning. Back in August 2019, my fiancé and I were looking for the perfect destination to say “I do.” After exploring many options, one place stood out above the rest — Kauai. We had no idea that decision would lead us not only to the most beautiful island on Earth, but to a place that would truly feel like home: Marriott’s Waiohai Beach Club. Nestled on the golden shores of Poʻipū Beach — just a short, scenic 30-minute drive from Lihue Airport — this resort became much more than just a place to stay. From the moment we arrived, we were welcomed with warm smiles, genuine hospitality, and the kind of care you can’t find just anywhere. We’ve now visited three times — in 2019, 2024, and 2025 — and each stay has been more memorable than the last. And yes… we’re already counting down the days until we return in 2026. YES! What makes Marriott Waiohai Beach Club so special? Of course, the location is unbeatable — oceanfront views, swaying palm trees, and sunsets that stop you in your tracks. But it’s the people who truly make the difference. Every single team member — from the front desk to the grounds crew to housekeeping — radiates aloha. They remember your name, your story, and greet you like family. Their warmth is sincere, and their service is exceptional. Kyla, Faith, Tyler, Jess, Jessica, Dean, Bob, Anna, Carole, Cat, Rand, Kai, Alvin, and Becca — each of you has made our stays unforgettable. Whether it was a friendly chat in the lobby, going the extra mile to help with a request, or simply offering a warm smile when we needed it most — you all made us feel like we belonged. Mahalo nui loa (thank you very much) for your hospitality, care, and kindness. It’s no surprise we've met guests who’ve returned to this same resort over 20 times. Because at Waiohai, you’re not just checking into a room — you’re becoming part of a community. You’re cared for, remembered, and appreciated. Whether it’s the clean, spacious villas… the lush, well-kept grounds… or the helpful tips from employees who truly love this island, every moment spent here is a reminder of why we fell in love with Kauai in the first place. To the team at Marriott’s Waiohai Beach Club — mahalo nui loa. Thank you for making every visit unforgettable. We’re already dreaming of our next aloha. Manny & Janet

Kauai is my favorite island, and this is now my favorite stay. You just can't beat the location & stretch of beaches. I was pleased with how spacious the rooms were, actually nicer than in pictures. Great gym, ping pong shuffle board cornhole activities for kids, restaurant & drink by the pool were great. Grounds were beautiful and well kept, friendly staff. Close proximity to shops, bakery/coffee & restaurants.

This is the worst Marriott I have ever stayed in in my life! It is old, stale, and not representative of the brand. The cabinets smell and look like something from the late 1970's. Also, can you not swim at the beach? The alleged beachfront is full of lava rocks, precluding you from swimming. As beach people, we could not swim in the water, a gross misrepresentation of what we were told. When we arrived, the front staff did not say as much as Aloha - no leis, no welcoming spirit. If I never see HI again, it will be fine with me. I am extremely disappointed in the quality of what I paid for and the lack of swimming. We hung out at the Westin - at least they had a view and friendly staff. Checked out 2 nights early.

Our week-long stay was perfect in every way. The grounds were beautiful, the suite was crisp and clean, the pool bar served good food and drinks, and the entire staff was very professional and hospitable.

Updated review: Yes this Marriott is old and stale, but since they moved us to a new room we are having a good experience. The property grounds are beautiful on a gorgeous beach with a great walking path. What you should know: If you are not an owner at this resort you will most likely get a bad room - especially if you did a timeshare exchange. Many of the rooms face a parking lot and are just a big disappointment. The rooms in general are in desperate need of refurbishment - the bathrooms and kitchens especially. Other Marriott timeshares have been renovated and feel much more modern and high end than this property. In this resort, the rooms are stuck back in the last century still and need a big reboot. My experience was that the actual rooms are in worse shape than the photos online.

I just checked in and it is awful. Everything is old in the rooms and it smells musty and old. I feel like I am in a motel and not a Marriott. I am so disappointed to have traveled across the world and have to stay here. 🤢

The room was small and super dull. Huge wall, no art. Balcony looked over a trash area of the adjoining propert.