Alyssa
October 27, 2025
The front desk staff member was polite and welcoming upon arrival. However, we were initially assigned a room on the first floor with a view of a large tree, parking lot signs, and parked cars, which made the atmosphere feel more like a motel than a hotel. The room was also located directly next to the elevators, so we frequently heard guests coming and going, and there was loud music playing from ceiling speakers in the hallway outside our room.
When I first asked if there were any other rooms available, the front desk agent said there were none and that all rooms faced the parking lot. Later, after deciding we either wanted to switch rooms or cancel, I approached her again, and she was suddenly able to move us one floor higher. The new room was better, and I appreciated her accommodating the request, but I was frustrated that she had initially said it wasn’t possible.
The new room also had a noticeable smoke odor, and an umbrella left behind by a previous guest, which raised concerns about how thoroughly rooms are cleaned between stays. Overall, the experience felt inconsistent and disappointing for the price and expectations of the property.
