MGM Shenzhen Prince Bay

This is a newly opened hotel, and I came here out of curiosity. The hardware is undeniably impressive – grand with an unbeatable sea view, and the service is good too. However, some details weren't well-managed. For example, my afternoon tea reservation was somehow lost, making me wait for nothing. Even with an early reservation for lunch the next day, I had to wait until 1:30 PM, only to find the restaurant almost empty when I arrived. The light bites at Zifang Bar were a mad scramble to get. MGM is even stingy with simple fried rice and noodles. Overall, it doesn't quite measure up to the Xiaomeisha MGM, nor other five-star brands.

I purchased a three-day, two-night package through Trip.com, and the MGM Shenzhen Prince Bay was absolutely fantastic. It's brand new and I even caught the opening ceremony, which was wonderfully lively. The lunch set at Yunnan, Guizhou, and Sichuan was simple but the dishes were innovative and delicious. The breakfast buffet was extensive with high-quality ingredients. My room offered panoramic sea views. The hotel is super close to the ferry terminal, making it convenient for boat trips. The guest relations team was very friendly and accommodating, especially Alison, who was always available via WeChat. I highly recommend this high-end hotel!

I booked the opening special package for 3699 RMB, specifically a Sky Harbor ocean view room. I had originally planned to celebrate my birthday there, but it wasn't done upon arrival, so my butler, Tinny, gave me two small lion figurines as a gift. The bathrobes were a limited edition from Prince Bay. The breakfast selection was quite comprehensive, surprisingly including abalone and ice cream. The semi-buffet dinner was at the bar, where you could order two cocktails, along with other non-alcoholic or fruit juices and soft drinks. The buffet consisted of light meals, with many small cakes and salads; the pumpkin soup was delicious. Afternoon tea is best enjoyed early; when I arrived around 4 pm on Saturday, half the cakes were gone. The steamed chicken soup for lunch was very flavorful, but the other dishes were just average. The swimming pool is indoors, and the water was a bit cold. It's open until 10:30 pm, with a children's pool and a sauna. However, the sauna was closed, so I didn't get to use it.

My stay at the Prince Bay Hotel was excellent. It was only the third day since the hotel opened, but the operations seemed very smooth. I stayed in a Sky Harbor King Room, which had a beautiful sea view, was spacious and clean, and the bedding was very comfortable. I tried several of the hotel's restaurants, and the food was plentiful and of high quality. One of the hotel managers, Li Qianyi, was particularly helpful; she resolved many small issues I encountered during my stay. Several staff members, such as the bespectacled young man in the lobby, were always very polite and greeted guests with a smile. I also noticed that the cleaning staff on floor 22 were very polite and meticulous in cleaning every detail of the rooms. I'm already looking forward to staying here again in December!

I visited the newly opened MGM Grand Prince Bay on September 11th and 12th. The suites were well-designed with excellent views, the food was delicious, and the desserts were both beautiful and tasty. The Benedict at breakfast was particularly impressive – fragrant, smooth, and tender, truly exceptional. Breakfast deserves high praise. Although it was only the second day of opening, the staff were very attentive, and the bed's firmness was just right. The Guerlain toiletries were also excellent. Tinny, who was assigned to assist me beforehand, left a deep impression. Her service was responsive, flexible, and appropriate. Alison, Serena, and Piera provided excellent service, maintaining a perfect balance and showcasing the service standards of a five-star hotel. Finally, some shortcomings: the drop-off and pick-up points on the first floor were practically non-existent. There was no staff to greet or guide us when we arrived, and no one offered to help us with our two suitcases when we left. Proactively helping with luggage is, in my opinion, the most basic service of a five-star hotel. Perhaps the staff wasn't fully prepared yet due to the recent opening, but these minor flaws don't detract from the overall experience. I would definitely bring my family to stay here again.

這次入住深圳太子灣美高梅酒店體驗感超棒，必須五星好評！酒店環境高級雅緻，海景視野開闊，房間乾淨整潔，硬件配置品質在線。最讓人印象深刻的是整家酒店的服務，賓客關係部的Alison及賓客關係工作人員專業又貼心，響應需求及時高效，處處顧及賓客感受，細節做得十分到位。從辦理入住到入住期間的跟進，全程禮遇感滿滿，待人温和有禮，讓人真正體會到賓至如歸。無論是度假還是商務出行都很推薦，下次來深圳還會選擇這裏，也推薦給大家！

訂了三天兩晚的海景雙床房套餐，入住前酒店方免費升級為了開間套房，非常驚喜。感謝Tinny熱情周到的服務，提前對接了入住事宜，還幫忙整理了周邊旅遊諮詢。 房間非常舒適，視野開闊，備品種類齊全。健身房器械齊全，游泳池規格足夠，且工作人員對客人的安全和環境的衞生很負責。早餐的甜點和粵式菜品不錯。 入住體驗很好，值得推薦！

整體入住體驗很好，房間不錯，服務也很到位。特別感謝賓客關係的 Tinny，有什麼需要找她都會很快幫忙解決，人也很熱情～這次住得很舒服，下次來深圳還會考慮這裏🥰

服務很好很好的新酒店，感謝TINNY安排與幫忙。 房內景色很好酒廊也好美，早餐盡是海膽有驚喜。 經常來太子灣，終於有家好酒店可以後會再來。