The Citizen Hotel, Autograph Collection

Great location if you are going to the game at Golden 1 Center. My first impression through the main hallway to the front desk was a bit unpleasant because there were many flies right at my face. The check-in/out process was very quick and smooth. I do need to call out the housekeeping service because they mistakenly came knocking in the morning twice (9am, 10am) trying to clean the room, when it was the morning or my checkout. I was in a meeting, so that was a bit disturbing.

The room was clean the staff friendly and helpful. The breakfast was a great start to my day, thank you. My nightcap in the bar was the perfect end to my day.

Had to go grab a luggage cart myself on arrival and bring it to my room… No one offered help. Secondly, I asked for a wine key to uncork the wine that I brought, and they told me to walk down to the restaurant and have them do it. What kind of service is this? The room wasn’t exactly cheap. Very disappointing.

Nice hotel for a quick stay, location was convenient parking was $50/night and you got a hotel credit for breakfast so it evened out. It was downtown so quick access to the highway

Nice hotel, bar/resturant we're great but valet had many issues. They didn't lock my car overnight and then took 30 min to bring my car in the morning. Also shower takes 10 minutes to heat up FYI

The staff were incredibly welcoming and helpful throughout our stay. The room was immaculate and very comfortable. Highly recommend.

Amazing for the price we paid. Nice little 10 min walk to Golden One as we were there for a concert. If you’re using valet, it can be a little hectic and confusing if it’s your first time and multiple folks are checking in. That said, just pull aside as much as you can and put on your hazards. Again, this was a great hotel for what we paid, staff was nice. Many options to grab food from just within a couple of minutes walk. There’s also a nice coffee shop near the corner.

Based on numerous other stays in Autograph hotels, this was somewhat underwhelming. Suite on small & slightly shabby side, but comes with older, urban properties. The shower was problematic--steep climb into tub felt unsafe, too high of water pressure that stung our faces and over-sprayed on floor & toilet, and slow drain left us standing in 5-6 in of water after 5 min. Staff were great as was adjacent restaurant.

The staff was amazing, front desk, valet, and bartenders. All so helpful and friendly. We had the most wonderful after concert cocktail in the lounge, the collection of high end spirits was amazing!