Riad Jemaa El FNA & Spa

Booked this hotel cause we liked it's location and the photos of the rooms were nice. As we arrived we're given a shoe-box size room on the lower floor with a glass door and no more than 12m2 and not in a very good shape (the toilet was hardly fixed to the ground...). One couldn't sleep there cause of the noise from outside for sure and we asked about the room on the photos. They said that it was only one room like that and was occupied and they suggest another room. The second room was on the first floor and was also minimal size and again far from the version they advertise on the site. We then talked to the manager telling we were gonna change hotels (which we did) and he told us he was sorry, understand the situation and that we we're getting a half refund. Till today we are still waiting for the money and are unable to talk to them since he gave us a number but simply doesn't reply to the messages we've sent... We felt scammed twice (first for the photos of the room and now for the refund) and can't stop thinking for how little people (and by their actions companies) sell their integrity, we're talking about 200€...

A very nice Riad at the center of Marrakech, with a very nice and polite staff. We really enjoyed our stay and hope we can come back soon again! I definitely recommend it!

basic amenities we were a large group and some were in the main hotel however some were round the corner in another building, including me. The rooms here were very very basic. I was given a padlock to lock the door. the doors were hard to close and just a simple latch, no wardrobe, hairdryer, bedside table, no lighting in the dark alleyway to get there - had to use my phone light. The room was spotlessly clean though, the shower was hot and i had clean bedding and towels everyday. two of our group felt they couldn't stay there and had to leave to find more suitable accommodation with more amenities. for a small uplift you can get full 5 star hotels very close by.

Wonderful, Authentic Experience I have already reviewed before, but if you are looking to stay in old Marrakech, this is the ultimate spot. Highly recommended!

Lovely staff, clean and comfortable- beds a bit hard.

Very Moroccan hotel. It had a lot of character and is very typical Moroccan style hotel. The personal were very friendly and helpful. It is close to the main square, Jemaa Elfna. You have to walk down a long alley to get to the hotel. They have two buildings and the second one is down another alley and the room there was not as nice.