Playazimbali

Room 4/5 The room I received was large and spacious. Lots of storage options such as a wardrobe and a safe. The housekeeping was very good and cleaned every day. Towels replenished and bed sheets also. The reason for deducting 1 star is because whilst the room itself is decent. I don’t think it reflects a 4 star property. The bedside lamps flicker (Room 214) on the reading lamp and there are some scuffs and marks on the furniture. Also the balcony furniture is worn and could do with replacing. (If this was a 3 star hotel I would seem acceptable) Food and drink 4/5 Very good selection of food and drinks. All inclusive drinks are branded spirits and soft drinks such as Pepsi and Absolut vodka. The food in the restaurant is average. In terms of selection very good. However the way it is presented in metal dishes is not how to present 4 star food. Staff 4/5 Staff at this hotel are great. Very conversational even with limited English spoken. Before anyone starts, I knew this was a Spanish hotel and it was actually the reason I booked as I know some Spanish phrases and like to practice my language! You are in Spain so give it a go! My reason for a 1 star deduction is that my room key kept deactivating multiple times a day and the response at the reception was slow and laboured. I didn’t receive a real apology. Just that it happens and they gave me 2 cards in case it did happen again. Overall 4/5 Room for improvement - but overall pretty good and I would return

??? Are we ZOO? Birds flying along restaurant? Near food?? Seriously? Even in Egypt is more clean - no birds - at restaurants!!! Don't you know birds transfer viruses etc?? This is 3rd class hotel, for sure 4stars is at least 3 too much.

We are currently staying here and this is our second visit. Having seen some of the negative reviews I felt I needed to add a review. Firstly to the person who gave a one star because nuggets were only served once a week and his child had nothing to eat. This is your fault as a parent not the hotel. The food at these hotels is self service and has to cater for many nationalities and this is a Spanish hotel not McDonalds in the sun. We actually found the standard of food excellent, there might be things you don’t like but that’s normal. The hotel is not brand new but the rooms are massive, the hotel is spotless and every where you look the staff are busy working and are often ignored by the guests. This place has character and if as a guest you have a preconceived idea then it is not the hotels fault. For the second time it is fantastic. The staff are great but English is not their first language, whoopee we’re in Spain. I’m sure if Spaniards went to the Uk there maybe a language barrier!! For us a beautiful clean hotel on the beach with wonderful well kept grounds, good food and great staff, what could you ask for more??

Zimbali Playa is my choice for my June and September holidays. The hotel is well managed, staff are efficient and friendly. The rooms are well maintained and spacious. The pool area is large, with plenty of sun beds. The dining area has plenty of space and is well managed. Overall plenty of food options but if you are not a meat eater salads and veggies become your main course. The area is not overly commercial which suits me. Looking forward to June 27

Bar staff not impressed with our attempt to converse with them in simple Spanish... no need to push the queue if you are Spanish they ignore the people from other European countries..Watch the lifts I got stuck in one the last day.. the food although supposed to being hot all Luke warm chips pizza the meats everything... nothing really to do unless we took a taxi down the coast.. would not recommend this hotel for uk travlers

My 3rd visit and as ever, the hotel delivers everything that I need. Yes, there are some maintenance issues but overall the facilities are good. The food is certainly not to 4 star standard, which I can say being an experienced and frequent traveller. The presentation of the food is not great and the quality of food is lacking. What is standout for the hotel is its location and friendliness of its staff. Being right on the beach is great. I didn't use the pool as there were no sunbeds available and it was full of noisy children, but that is to be expected from a family orientated hotel. At the time of my travel I th8nk that I may have been the only, or 1 of very few Brits. It is highly frequented Spanish guests. If I return to Vera again, I shall re book here.

The package that is being sold as all inclusive it is not. If you want to have all inclusive you need to purchase the all inclusive imperial when you arrive at the hotel. The food selection it is very poor. If you want an ice cream for the kids you need to pay separately. The rooms can keys never work, you need to go to reception 6-7 times a day to tell them it's not working and recharge it. The staff barely speaks any English (you can barely order a coffee). If you want to change the pool towels you need to pay 1 euro per towel every time you change it. That also tell you about some costs that we didn't know when we made the booking, like they have to upgrade the room and you have to pay otherwise our room will be God knows where. For parking, if you rwnt a car, it is 18 euros per day in the hotel parking otherwise you have to leave it on the street. I do not recommend this resort at all!!! I can say that this resort doesn't deserve the rating that it has. If you don't havr the room card with you, you can't get food, drinks, nothing. I definitely do not recommend this resort!

Hotel is really nice staff are excellent rooms and spacious and great bathrooms breakfast food was cold but there was other food to eat . The grounds and pool are lovely not happy with loads of young tiny in the jucuzzi but ha hope.

My family and I landed in Spain around 8:00 PM, and the drive to the hotel in our rental car took over an hour. When we arrived, we tried to check in, but it turned out the hotel had no record of our reservation. After several failed attempts to communicate with the receptionist (who, like 99% of the staff, spoke very little English) and a phone call to Love holidays, I was forced to pay for the first night out of my own pocket. For three adults and a child, I had to pay £279 just so the hotel could "resolve" the issue the next day. To make matters worse, we stood at reception for about two hours, and not a single staff member even offered us a bottle of water! The next morning, I received a message saying I had to contact reception for a refund because the hotel had "finally" found our booking. We had booked an "All-Inclusive" package for the whole family, but we soon discovered the reality was far from it. For instance, when I tried to get an ice cream for my son, I was told I had to pay because it was only included in the "All-Inclusive Premium" option—something we were never informed of during booking. Furthermore, the standard "All-Inclusive" did not include basic items like crisps, ice cream, or certain drinks. I ended up paying an extra £150 for the "Premium" upgrade just so my child could have an ice cream and a bag of snacks. We arrived in a rental car and parked on the street next to the hotel where many other cars were parked, as the hotel parking was full. The car stayed there all week without any issues, but on Thursday morning, it was towed because a market was being held in that spot. When I asked the reception why no one contacted us—despite having a hotel phone in our room and my mobile number on file—the receptionist claimed in broken English that they "cannot call non-Spanish phone numbers." Absolute nonsense. As a result, I had to pay €60 for the towing and a €100 fine for parking in a prohibited area. Impressive, right? As for the food, this is the worst hotel I have ever stayed in regarding meal quality. It was very poor and not child-friendly at all. They served chicken nuggets once a week; otherwise, my son ate nothing but chips for seven days. The biggest "surprise" was seeing dumplings at dinner that turned out to be made using the leftover tomato soup from lunch. A total scandal. The magnetic key cards, used for rooms and ordering snacks, were a disaster. The system is tragic—I found myself having to replace my card at reception 4–5 times a day because they kept failing. On our penultimate evening, we returned to our room to find an ant infestation in the hallway. After reporting it, the area was cleaned, but the problem returned the very next day. The only positive thing I can say is that the pool and the children’s slides were great. Everything else was a massive negative. The biggest issue is the total lack of communication; as mentioned, 99% of the staff do not speak English, which is a huge problem for Englis