Before my arrival, I had to reschedule once due to an expired visa. The hotel was quite accommodating and agreed to change the dates, so a big thank you to Ctrip and the hotel for their service. The room wasn't large, but it was newly renovated and well-maintained. My child has a moderate dust mite allergy, and usually can't stay in hotel rooms with carpets. Here, we stayed for three days with no issues, which shows the carpets are very well cleaned – you can even see it in the pictures. The room's amenities were excellent too; there was a dryer, which made doing laundry very convenient as I didn't have to worry about clothes not drying, and an air purifier, which was a pleasant surprise. The staff all spoke fluent Mandarin and provided good service. The only minor downsides were that the toilet brush seemed to be the wrong size for the toilet, leaving some stains at the bottom, and on our last day when we stored our luggage with the concierge, they mixed up my bags with another guest's, which was quite outrageous. Luckily, I recognized my own suitcase and managed to retrieve it without much trouble. What's more, despite the concierge making the mistake, they didn't apologize. Instead, they asked me to open my suitcase to prove it was mine, which I found a bit odd. Are there really that many thieves in Hong Kong who would swap out luggage? Overall, though, I would still highly recommend this hotel. It's clean, hygienic, and has a great location.
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