Hampton Inn & Suites North Conway

We checked in. No warm cookies that are the usual tradition. The front desk said it's because the hotel is under renovation and they are short staffed to have people bake the cookies. We booked the hotel only for the hot tub and water park being mentioned as warm water when we called to make the booking the day before. We come in and the water in the pool is freezing and the hot tub is out of order. A complete disappointment for the adults and the kids in our party. We paid extra and booked this property over the Hilton garden inn that is a totally new and cleaner property for these specific amenities. A total disappointment as we called and made sure before the booking.

First night AC wasnt working and the room was changed in the second night only after insistence. Room wasnt cleaned for 3 days continuous despite requests. There was just too much noise from the room ceiling, may be the walls are too thin and it is difficult to have a sound sleep

It was my first time staying at a hotel as an adult, this was for my 21rst birthday. The staff was incredibly friendly and welcoming.

Great place to stay. Lots of kids usually because of water park. Gets a little loud but very clean and comfortable. Staff has always been great.

The hotel was very clean and pretty but the best part was the staff. They were all SO SO fantastic. The "water park" is also awesome. Highly highly recommend!

Room was great, the waterpark was great for the family. It was a little loud, but to be expected with all the kids there.