Hampton Inn & Suites North Conway

We checked in. No warm cookies that are the usual tradition. The front desk said it's because the hotel is under renovation and they are short staffed to have people bake the cookies. We booked the hotel only for the hot tub and water park being mentioned as warm water when we called to make the booking the day before. We come in and the water in the pool is freezing and the hot tub is out of order. A complete disappointment for the adults and the kids in our party. We paid extra and booked this property over the Hilton garden inn that is a totally new and cleaner property for these specific amenities. A total disappointment as we called and made sure before the booking.

First night AC wasnt working and the room was changed in the second night only after insistence. Room wasnt cleaned for 3 days continuous despite requests. There was just too much noise from the room ceiling, may be the walls are too thin and it is difficult to have a sound sleep

The staff were nice and the room was clean. We stayed there on a birthday weekend so the kids could play on the slides and the parents could use the hot tub. Unfortunately, the hot tub was broken. That was disappointing...

They do not have an actual indoor pool that you can swim in, only for the slides. The trash cans are infested with ants we have a video that proves that. The staff in the pool area for the most part is very argumentative, they advertise Spa but they don't notify customers when it's out for weeks. Overall would not go back.

We went there for a little mini getaway and so our daughter could play in the water park. The side for younger kids was great. However the bottle of the pool area is well warn and was scratching the bottom of our 3 year olds leg, which limited the time spent. The room was super clean but outdated. The bed was hard the shower head was from 20 years ago and when we went to go down for breakfast the tables were nasty. Probably won’t stay there again.