Indra Angkor Residence

I felt the value for money was poor. There's no elevator in the hotel, and the room amenities were limited to just sandals and toothbrushes. I had booked a room with a balcony, but was told they couldn't provide it and offered a room with a bathtub instead. This wasn't really an upgrade. The gentleman at the front desk was very helpful, though. Breakfast wasn't a buffet; you chose one item from a set menu, but it was delicious. The location is close enough to the city center for sightseeing, but it's a bit out of the way to the south, down a street with poor road conditions. I had stayed at a hotel in the same price range in Siem Reap until the day before, and I felt this hotel was inferior in terms of facilities, location, and service. I would have been satisfied if the price had been about 30% lower.

The hotel offers a relaxing atmosphere and features a garden and an outdoor swimming pool. The rooms are equipped with practical amenities, and some come with a balcony overlooking the pool or the surrounding greenery. There is also an on-site restaurant serving a variety of dishes, allowing guests to dine without having to travel far. Pub Street and the Old Market are within walking distance, making it easy to explore Siem Reap.

This place is truly fantastic, but the staff are the real highlight. Everyone greets you whenever you pass by, making you feel genuinely welcome. The pool is clean, and the rooms are nice too, though the bathroom design is a bit unusual—no door, just a curtain, so it takes some getting used to. Breakfast is the same every day; it would be nice to have more variety. The location is strategic, about a 15-minute walk to Pub Street, or you can easily catch a cheap tuk-tuk. They also provide a very convenient shuttle service. I will definitely return; the service alone makes it totally worth it.

The property is secluded behind a walled garden; the road noise disappears as you walk through the gate, and the pool area remains peaceful even when the hotel is fully booked. I spent both afternoons by the pool, and the lush surroundings gave a feeling of being far away from the city, rather than right in the middle of it. What I hadn't expected was how special the garden would feel in the evening with the lighting, the vegetation, and the absence of traffic noise. If you are looking for a place that feels like a sanctuary after days of temple visits and not just a regular hotel room, this is an excellent choice.

From the moment I arrived, there was someone ready to help with my luggage, explain the facilities, and ask what I wanted to see; they then came up with suggestions that perfectly fit my itinerary. They arranged a tuk-tuk to Angkor Wat for sunrise, and when I mentioned I would be leaving early, a breakfast package was prepared for me without me even having to ask. The staff deserves a 9.5, and that score feels completely justified – certainly not exaggerated. Even the cleaning staff was cheerful. That's the difference between a hotel that simply does its job and one that leaves a lasting impression.

We stayed for one night to visit Angkor Wat. We asked for a takeaway breakfast, and they packed us two eggs, some bread rolls, and a tiny banana each. There was no water or any drinks included, which is very strange for a country with such a hot climate. We left with a rather unpleasant impression.