NH Bentota Ceysands Resort

Reception The service was average. The hotel did not arrange the services we requested. 1. Reserve the driver's room. Our driver waited at the hotel for about an hour and a half that day. The hotel did not have a room for our driver and in the end we asked our driver to rent a room outside. As for the hotel manager, he also shied away from responsibility. He said that he had not received any information and did not make immediate response. 2. It was our birthday and wedding anniversary. The hotel did not make any arrangements. The hotel manager only said that he had not received any information to shirk the responsibility. The responsibility is given to the third party. Fortunately, the staff at 360 Restaurant are kind and provide good service, especially Suranjith and Samira. When they learned about our birthday and wedding anniversary on the day of our stay, they specially sent us cakes and celebration surprises.

I stayed at the hotel for two weeks. The hotel is located near the ocean, which was very convenient. The room was cleaned twice a day, in the morning and in the evening. After cleaning, my room was always decorated with flowers, it was very nice

There were some stains on the bed linen, but apparently it just couldn't be washed out, I found one or two. Otherwise, everything was super, clean, nice to sit and the rooms are great, the hotel grounds are pleasing to the eye, as is the location itself, the beaches are clean, there are few people, it's the best place to walk and chill, the prices are reasonable. The buffet is great, the staff is pleasant to talk to.

Environment: Beautiful environment, facing the swimming pool and the beach. The sand on the beach is very fine, so you can go without shoes without worrying about the pain. Service: The cleaning staff is very enthusiastic. Every morning when I come back from playing, there are many fresh flowers on the bed and elephants and dogs made of towels, etc., which makes me feel relaxed immediately!