Grand Park City Hall Singapore

Lovely and quiet stay at crystal club room with Smart Control system, log in WiFi and scan QR to control the light, fan etc. Had a room at level 9 crystal club level, breakfast, cocktails and high tea provided are simple and tasty. Room is facing another hotel so there is no view. Location is beside peninsula plaza, level 1 entrance is not so obvious, check in is at level 3. Very nice scenery from the rooftop viewing area.

I am extremely unhappy with my stay at this hotel. We booked a room clearly advertised for 4 people, but on arrival we were given a small room suitable for only 2 people. This is nothing but false advertising and cheating customers. I feel misled and deceived. What is shown online is NOT what you actually get. This hotel cannot be trusted. even the amenities were provided only for 2 people I strongly do NOT recommend this place to anyone. Everything is just paid review, Save your money and stay elsewhere.

Jump to the conclusion, I wouldn’t stay at Grand Park City Hall Singapore again.  First, the positive things. -Super convenient location. From the airport, bus no. 36 alone will be fine. From the metro station, around 5 minutes. You could  walk to several famous spots, such as Merlion Park(less than 15 minutes), Clark Quay and Chinatown.  -Doormen and cleaning staff are very friendly and helpful. -Swimming pool and gym on the 4th floor, with a shower room and towel bar just beside, which is quite convenient. Then, the unsatisfying things. -Not clean. Inside the room, dirty bed sheets, moldy bathroom door, moldy bathroom blinds. Beside the pool, tables are kindly set but seem to not be wiped forever, very dusty and food residue. -Unhelpful front desk staff(not everyone, of course). The madam, who helped my check-in, took 15 minutes to handle a fully-prepaid room reservation without special requests, and, didn’t instruct us how to use the elevator, which is tricky and we failed to go to our floor.  -Not sufficient amenities in the room. There are some, such as toothbrushes, comb, disposable slippers. But cups are not enough(we travelled 3 people. Three beds were made but only 2 cups each in the living room and bathroom.

We enjoyed our stay at the hotel overall. The location is very convenient, situated right in the town area, and the room rates are reasonably priced for the value offered. However, our room were located directly next to the lift, which caused some disturbance, especially late at night when it was quieter. The sound of the lift operation and the loud thudding noise were quite noticeable. We understand that the hotel is currently undergoing renovations, but it would have been appreciated if rooms further away from the lift had been allocated when available. We also understand and appreciate the hotel’s efforts towards environmental sustainability, hence the absence of bottled water in the room. As a suggestion, perhaps drinking water  could be made available at the lobby for guests, or two complimentary bottles of water could be provided in the room upon check in.  This would be more quicker to consume than having to fill with tap water and wait for it to be filtered into the provided water tank in the room.  We would like to commend the housekeeping team for their service-oriented attitude. They were thoughtful in informing us of their intention to clean the room while we were away. Thank you very much for that. We enjoyed using the swimming pool facilities as well but there were visible particles in the water. The breakfast spread was reasonable , and the service staff were friendly, attentive, and observant in ensuring items were replenished promptly. We also appreciated the flexibility shown when we requested a one-hour extension for late check-out, which was kindly granted subject to availability. Overall, we had a pleasant stay and hope the suggestions above would be considered.

Our overall stay was great. The location wise is very convenient especially its located in a prime location where transportation, attractions and malls are easily accessible. Will surely come back in the future.