Alexzandrea
November 7, 2025
Nice Stay Except On Arrival. I Was Providing I Could Check In Early Due To Me Calling Earlier In The Week To Check & See & The Front Desk Gave Me There Word & Thr Clerk Advised Me That My Room Was Ready & I Would Be Able To Check In As Soon As I Arrive. The Ladies At The Front Desk Was Very Rude At The Beginning & When I Made It Close To Town Cause I Was Driving In From Nashville, My Niece & I To Attend An Event & A Concert, I Knew We Would Be Pressing For Time. However We Was Running Behind & I Called To See If Breakfast Was Still Bring Served & At What Time Does The Hotel Stop Serving, The Lady Advised Me Of The Time & Afterwards She Asked Me Have I Checked In Yet & I Advised Her No, Not Yet But Where Close & In Route & Will Be There Shortly. So Right After That I Was About To Ask Her Another Question Regarding Our Room & Early Arrival Confirmation, I Was Hung Up On. Once My Niece & I Arrived At The Hotel We Was Greeted By Several Rude Front Desk Staff, No One Made Me Or My Niece Feel Welcomed There Was 1 Carcausian Female & 2 Older Black Females, No One Had Heard Anything About My Early Check In Information. The Young Carcasion Female Was Rolling Her Eyes & Was Very Short & Rude With Me. I Asked For A Manager & One Of The Other Black Females Came To Assist, I Explained Everything, & After 2 1/2 Hours Close To 3 Hrs. We Were Finally Able To Check In. I Loved Everything About The Hotel & Ambiance. BUT THE STAFF NEED TO BE ADVISED THAT THEY DON'T HAVE TO BE RUDE!
