Embassy Suites by Hilton Birmingham Hoover

Sold my room while traveling with my kids and still haven’t gotten a refund

I booked a premium suite with 3 beds through *******, but when we areive and checked in they checked us into a 2 bed, when I asked for the room we booked they told me to call ******* and that there was nothing they could do about it because it was expedias bad for getting the room code wrong. Furthermore the room we needed was sold out so there was no point in raising the issue any further. The hotel was ok.

The pool area wasnt very clean and the water was freezing cold they also changed the time and the pool closed at 9.

The floor has some white specs look like paint it hadn’t been swept. Only the bed had been made, and the counter hadn’t been wiped off not the bathroom cleaned. I guess whoever cleaned it felt like it was clean enough to just make the bed.

I'm writing to you today about a recent stay I had at your hotel. As a long-time guest, I genuinely adore your establishment and the surrounding area, it's always been my go-to place whenever I'm in town, and I've enjoyed many wonderful visits over the years. This past trip was mostly lovely, and I truly appreciate the consistent quality I've come to expect. However, I unfortunately encountered a rather unsettling issue during my stay that I felt it was important to bring to your attention. On my very first morning, I noticed a bite on my back. I honestly didn't think much of it at the time, just brushing it off as a random occurrence. But then, by the following day, I started experiencing intense itching, and that's when I discovered a distinct pattern of bites, a series of little knots, appearing on both my back and legs. It quickly became clear that these weren't just random bites, and I realized I had likely been exposed to bed bugs during my stay. To say I'm disappointed would be an understatement. Given how much I love your hotel and how many happy memories I have from my previous visits, this discovery really took me by surprise and has left me feeling quite disheartened. It's truly a shame, as everything else about my stay was perfectly fine. I wanted to share this feedback with you in the hope that you can look into the matter and ensure this doesn't happen to future guests. I truly hope this is an isolated incident. Thank you for your time and attention to this.

Omelet station always on point! Renovations are attractive. But oh how we miss having a bar of soap!

Nice Stay Except On Arrival. I Was Providing I Could Check In Early Due To Me Calling Earlier In The Week To Check & See & The Front Desk Gave Me There Word & Thr Clerk Advised Me That My Room Was Ready & I Would Be Able To Check In As Soon As I Arrive. The Ladies At The Front Desk Was Very Rude At The Beginning & When I Made It Close To Town Cause I Was Driving In From Nashville, My Niece & I To Attend An Event & A Concert, I Knew We Would Be Pressing For Time. However We Was Running Behind & I Called To See If Breakfast Was Still Bring Served & At What Time Does The Hotel Stop Serving, The Lady Advised Me Of The Time & Afterwards She Asked Me Have I Checked In Yet & I Advised Her No, Not Yet But Where Close & In Route & Will Be There Shortly. So Right After That I Was About To Ask Her Another Question Regarding Our Room & Early Arrival Confirmation, I Was Hung Up On. Once My Niece & I Arrived At The Hotel We Was Greeted By Several Rude Front Desk Staff, No One Made Me Or My Niece Feel Welcomed There Was 1 Carcausian Female & 2 Older Black Females, No One Had Heard Anything About My Early Check In Information. The Young Carcasion Female Was Rolling Her Eyes & Was Very Short & Rude With Me. I Asked For A Manager & One Of The Other Black Females Came To Assist, I Explained Everything, & After 2 1/2 Hours Close To 3 Hrs. We Were Finally Able To Check In. I Loved Everything About The Hotel & Ambiance. BUT THE STAFF NEED TO BE ADVISED THAT THEY DON'T HAVE TO BE RUDE!

Need to get 1 night prorated as I arrived the next day late... Hotel was under construction. Lots of noise and disturbance. Stairs also loud. Room needed repairs and has had lots of botched repairs. Sheets had spots on them. Table and other surfaces not cleaned. Room was the most expensive in the area, but did not meet my expectations at all. Im a Hilton Honors member and a Marriot honors member. I will stick with Marriot next time.