Hilton Garden Inn Guilin Yangshuo

Yangshuo's overall service standards still lag behind. The hotel as a whole is quite beautiful, but in Yangshuo, there are even more stunning properties everywhere. I chose to book Hilton primarily because I was traveling with my American boss and thought it would suit them better. I never expected that some of the front desk staff here would have such poor service awareness. However, the night-shift receptionist on duty on October 17th, Xiao Xu, had a strong service mindset, a great attitude, and genuinely looked out for guests—definitely a five-star review for him. Now, let's talk about the staff member surnamed Wei (* Yan) on duty at the front desk on the evening of October 18th. Having been on a business trip for over a week and coming to Yangshuo for a vacation, I wasn't sleeping well and had run out of my own eye masks. I went to the front desk to ask for a 2-RMB steam eye mask to help me sleep. To my surprise, she was extremely reluctant at first and asked for my room number. Just providing the room number wasn't enough; she even made me show her my room card. After inspecting it, she started typing away on her computer to look up my information. After searching for a long time, she looked at me with a disdainful gaze and tone, telling me she couldn't give it to me. She claimed that these are only provided to Gold members and above. I was utterly stunned. Was I asking her for something worth hundreds or thousands? Why such strict tier segregation for such a trivial item? Even though I was shocked and tried to reason with her, she repeatedly insisted on the rules, saying she couldn't give it to me and rattling off a bunch of excuses. In the end, it was a flat-out refusal. The situation was agonizingly embarrassing, with other guests passing through the lobby. Not only did I fail to get the small item I needed, but I was also publicly humiliated by her. I finally mentioned that I had booked 5 rooms and couldn't even get a single disposable eye mask (though it was eventually delivered to my room while I was having dinner at the hotel restaurant). All I want to say is that it turns out to be a blessing in disguise that I don't have Hilton Gold status; there really is no need to upgrade to Gold with Hilton anyway. I hope this employee surnamed Wei and your esteemed hotel realize that I am actually a Marriott Ambassador and an InterContinental Diamond Elite member, and my Ctrip tier is not low either. Because of the appalling attitude of this employee named Wei, I am compelled to leave a rare low rating and will not choose this hotel again in the future. Additionally, upon check-out, we were given 5 souvenir bags for the 5 rooms, but one of them was completely empty! Having one of the five people end up with an empty bag was utterly embarrassing beyond words. Just speechless!

The balcony is spacious with a great view and excellent scenery. The hotel has a large garden, right by the river, overlooking distant misty mountains. The service is good, and the front desk is always helpful and responsive. A big thumbs up to Becky Zhao and Xiao Xu!

Great value for money for a luxury hotel. The rooms are spacious, the public areas have a great high-end feel, and the pool is clean. Definitely the best hotel we stayed at in Yangshuo.

The hotel has a very unique design, with superb views and an excellent location. The service was attentive and thoughtful, and Xiao He at the front desk even gave us a pleasant surprise by upgrading our room. We just had to open the curtains to enjoy the iconic scenery of Yangshuo.

Quiet yet centrally located. Xingping Town is too noisy; this place feels like a world away from the town. Highly recommended! The complimentary photoshoot was also excellent 👍 The photographer was professional and patient, making for a great experience!

The hotel environment is excellent, and the observation deck offers a view of the 20 Yuan landmark. The staff are also very kind and welcoming. I even unexpectedly saw a fireworks display in the evening.

The biggest highlight of this hotel is the view of the 20 RMB banknote background from the 3rd-floor balcony, especially at dusk when the scenery is breathtaking. However, for a 5-star Hilton hotel, other aspects still have room for improvement. But overall, it's pretty decent.

The Hilton in Xingping exceeded my expectations! Its location is fantastic, making it super convenient to visit the 20 Yuan banknote scenic spot, Xingping Ancient Town, and the bamboo raft pier. The room was clean and comfortable, and opening the window offered stunning views of the Li River landscape. We even got a free room upgrade to one facing the pool, which had a lovely view. The staff, especially Wendy, were attentive and provided excellent service. The environment was peaceful and truly felt like a vacation. I highly recommend staying here when you visit Yangshuo Xingping.