Hilton Garden Inn Guilin Yangshuo

The Hilton brand is consistently great, always my first choice no matter which city I'm visiting. I particularly appreciate their excellent breakfast, impeccable hygiene, and beautiful environment! They even gave me Haagen-Dazs ice cream 🍦.

This hotel is a true garden paradise! The surroundings are beautiful with mountains and water, and it's so quiet and comfortable. The rooms are clean and tidy, and the large balcony offers stunning views everywhere you look. The breakfast is abundant, and the front desk and staff are all very enthusiastic. Definitely worth recommending!

This hotel is quite good. The front desk staff informed me about the availability of charging stations. On the first night, the male front desk staff told me many important things about traveling. On the second day, Xiao Deng and Xiao Wei helped me with my luggage. The hotel is quiet and well-insulated, so I had a good rest.

This hotel is absolutely fantastic! It's super close to the high-speed rail station, and you can walk right out a side gate into the ancient town. The hotel itself has a swimming pool and great views. The laundry room is also a big plus, with really fast washer-dryers. You could easily spend your whole vacation just relaxing here without even needing to go out!

We stayed at Banyan Tree Yangshuo first, and then Hilton. I was worried there'd be a drop in quality, but thankfully, Hilton far exceeded my expectations. The front desk staff, Litan, upgraded our room, and the view was incredible. We also did the hotel's photography package, 'Laugh and Play Photo Shoot,' and the photographer, Xiao Zhou, was very patient in guiding our poses. It was my first time cross-dressing as a man for the shoot, and it was a bit challenging!

First stop was Xiang Gong Shan Yun She, then I stayed here in Xingping Ancient Town. I felt quite at ease; the room was meticulously cleaned, well-laid out, and even had a sofa, which was perfect for watching the World Cup. The facilities were complete and functioned well. The staff member Mia was very responsive. The environment was quiet and comfortable, and the location was excellent, very close to Xingping Ancient Town and the famous 20-yuan banknote scenic spot. Dining options nearby were also very convenient to get to on foot.

The room was spacious, comfortable, and clean. All the staff, from top to bottom, were warm, polite, meticulous, and responsible, making guests feel right at home. If I get the chance to visit the ancient town again, I'll definitely choose to stay here!

What a hidden gem of a resort I found in Xingping! It's perfect for a staycation. The whole environment is tranquil and serene, with a huge central lawn surrounded by stunning mountain and river scenery – every corner is a photo opportunity. The rooms are simply yet elegantly decorated, and the floor-to-ceiling windows offer unbeatable views. The balcony has a leisure table and chairs, making it super comfortable to sip tea, enjoy the breeze, and unwind for an afternoon. The infinity pool water is clean, and watching the sunset over the mountains and rivers in the evening washes away all your fatigue. It's also very close to the high-speed rail station. The hotel service is meticulous and thoughtful; there are free drinks in the lobby, and you can even try cultural activities like fan painting and rubbings. The breakfast is delicious, with unlimited refills of Guilin rice noodles, allowing you to experience Yangshuo's local specialties without even leaving the hotel. No need to rush; you can easily spend a whole day just taking photos and swimming at the hotel. Da Peng, the photographer for Xiaowan Travel Photography, was very patient and gave great guidance. For solo travelers, this is a definite go-to!

Hilton Garden Inn Yangshuo, a Disappointing Stay. My family of four (including a 12-year-old girl) embarked on a seven-day self-driving trip to Guilin. Believing Yangshuo offered the best scenery, we chose it as our final stop. To ensure my daughter had a perfect end to her trip, we specifically booked the most luxurious hotel on our itinerary, a deluxe twin room at the Hilton Garden Inn Yangshuo. Unexpectedly, the Hilton, a brand I held in high regard, left me utterly disappointed and regretful. At 6 PM on June 24th, we arrived in Xingping Town. After dinner, we checked into the hotel around 8 PM. A staff member accompanied us to our room. Apart from the slightly dirty carpet, the single beds being a bit small, and the poorly designed shower room lacking facilities for clothes both inside and out (one room even had a small plastic bucket collecting drips from a leaky doorframe), our overall first impression was still acceptable. After checking in, my daughter and I went for a swim in the hotel pool until 10 PM. After returning to the room, we showered, chatted casually until 11:30 PM, then turned off the lights and went to sleep. Up to this point, everything was normal. However, when the alarm rang at 8 AM, my daughter, on the verge of tears, complained of an itchy neck. Upon inspection, I immediately knew something was wrong. Her right side of the neck and the lower half of both cheeks were covered in dense red spots, forming a patch of about 200-300 square centimeters, and the itching was unbearable. Afterward, the hotel staff promised to immediately seal the pillow and bedding my daughter used that night for testing to identify the allergen, and accompanied us to the town's central health clinic for treatment. But then, a disheartening scene unfolded. The doctor stated that the condition could be treated, but due to the limited diagnostic capabilities of a grassroots health clinic, the cause was difficult to determine. At this point, the hotel's attitude took a turn. Upon our return, the hotel immediately claimed that my daughter's allergy had no connection to her stay at the hotel and would not offer any compensation. Their promise to seal the pillow and bedding for testing was completely forgotten. Eight days have passed since the incident. Despite repeated appeals and requests for an official response regarding their handling of the matter, the hotel has remained unresponsive and evasive. At one point, they verbally told Trip.com it was unrelated to the hotel; at another, they said the person handling the matter was busy with meetings; then they claimed they needed to respond to a head office inspection first. Recently, they said they needed to send samples for testing and results would take half a month before they could review it. I have to ask, what kind of samples are they sending for testing this time? Are they finally reluctantly sending the pillow and bedding preserved since the incident? Why was the initial promise of testing a hollow one? What is the point of sending samples for testing now in resolving this matter? Hilton, Hilton. I never imagined you had become so skilled at treating guests with such perplexing indifference. My utmost admiration! Truly impressive!