Upon check-in we asked the receptionist if there were anyone to help with our 2 heavy bags, all we got was no! The receptionist did not welcome us nor have any greeting. Our room was the superior room the most expensive one having a beautiful sea view, what was shown on the photo is absolutely not the same, after refusing this old dilapidated room she said she would upgrade to a villa, the villa turned out to be even more dinghy. Finally she put us next door. We checked in a 7pm asked for ice, she said they don't have. She was rude sullen. Never a smile. Next day no greeting not even a good morning or "how was your stay' absolutely nothing. Ive been to 100s hotels across Thailand, this hands down is the worst. The room shabby styled in the 70s, bathroom look like it needed dire fixing , not even a shelf to put the shampoo. Id rate this 1 out of 10
