Four Seasons Hotel Hangzhou at West Lake
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1 room, 2 adults, 0 children
All properties in Hangzhou
Four Seasons Hotel Hangzhou at West Lake
2026 Global 100 - Luxury Hotels
No. 5 Lingyin Road, Xihu District, Hangzhou, Zhejiang, 310013, China
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Last booked 27 mins ago
China travel essentials
Easy to reach
English-speaking staff
Currency exchange
Most card payments accepted
Great viewsShow more
Amenities
Indoor swimming poolFree
Hiking
Spa
Massage room
Gym
ParkingFree
Priority airport pick-up
3 Restaurants
All amenities
Property Description
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".
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9.6/10
These people really care about details! everything was amazing
All 711 reviews
Surroundings
Metro: Huanglong Sports Center
(2.7 km)
Metro: Gudang
(2.9 km)
Airport: Hangzhou Xiaoshan International Airport
(32.5 km)
Train: Hangzhou Railway Station
(7.6 km)
Train: Hangzhou East Railway Station
(12.3 km)
Landmarks: Quyuanfenghe (Breeze-Rustled Lotus In Quyuan Garden)
(580m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
Premier Garden View Room King Bed
1 King bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Lotus Suite
1 King bed
120m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Royal West Lake Suite
1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Guestroom - Garden-View (Double Bed)
1 Queen bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Garden View Room King Bed
1 King bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Guestroom - Courtyard-View (Queen bed)
1 Queen bed
60m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
9
Guestroom - Courtyard-View
1 Queen bed
80m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Premier Garden View Room Two Double Beds
2 Double bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Garden Terrace King Bed Room
1 Queen bed
73m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
3
Courtyard Room
1 Queen bed
120m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
3
Courtyard Suite
1 Queen bed
220m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Three-Bedroom Mansion
Bedroom 1:3 Queen bed
920m² | Floor: B1,1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Garden View Room Two Double Beds
2 Double bed
63m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
One-Bedroom Villa With Private Pool
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Garden-View (2 Beds)
2 Double bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Lagoon Suite
1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Panorama Garden View Room
1 King bed
80m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Themed Room - Courtyard-View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
West Lake Suite
1 King bed
140m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
9.6/10
Excellent
711 reviews
28 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 4 months.
- Cleanliness9.7
- Amenities9.4
- Location9.7
- Service9.6
Average for similar properties in Hangzhou
Review summary
Powered by AI
Dining: Jinsha Restaurant is frequently mentioned for its exceptional cuisine, with dishes highly recommended by guests. The hotel offers diverse dining options, including Chinese and Western food, making it a culinary delight for visitors.
Anonymous User
December 19, 2025
5 star hotel with great location overlooking the West Lake. Excellent WL Bistro restaurant with wide variety of breakfast buffet and a la carte. One of the most beautiful hotel gardens. Direct access to West Lake pathway.
M50815****
December 15, 2025
The hotel's location is good, and while it's not as sprawling as West Lake State Guest House or Wang Zhuang Xi Zi Hotel, their service and dining are excellent. The breakfast buffet, although not extensive, offers fresh and delicious food. Jin Sha Restaurant is also a top-tier dining spot in Hangzhou. The hotel staff are incredibly helpful; any request I had was promptly addressed. I would definitely stay here again if I have the chance.
Original TextTranslation provided by Google
Kanfengjingdeluren
October 14, 2025
This hotel, boasting a private garden, is practically flawless except for the high humidity due to its proximity to West Lake. From the moment you step in, it feels like coming home. In your free time, you can wander through the meandering Jiangnan-style gardens, with a new picturesque view at every turn, leaving a lasting impression. The hotel's unique location offers excellent connectivity to nearby attractions, making sightseeing incredibly convenient. For guests who appreciate peace and quiet, it's an ideal retreat.
Original TextTranslation provided by Google
Guest User
October 28, 2025
Everything is perfect!! The dishes at Jin Sha restaurant was so impressive that we paid a second visit during our 3D2N stay. The staff were so helpful and should all be praised for their hospitality, including but not limited to reception and room keeper. I would highly recommend the photoshooting service inside the hotel as well as we both managed to take a lot of gorgeous photos. Overall, I would definitely recommend this hotel to others!!
susanks2013
October 6, 2025
My first stay at the Four Seasons Hangzhou at West Lake was absolutely delightful, filled with pleasant surprises from dawn till dusk. It's a perfect blend of Chinese aesthetics and luxurious service.
Original TextTranslation provided by Google
M475239****
September 26, 2025
Four Seasons Hotel Hangzhou at West Lake is the best hotel we've ever stayed in terms of environment, location, and service! Next time we're in Hangzhou, we'll definitely only choose Four Seasons Hangzhou at West Lake!
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Teefo
September 21, 2025
The hotel was astonishing, all the staff were amazing and welcoming.
Lulu, Jasmine and Star were especially helpful and welcoming, first class staff.
I would definitely recommend anyone coming to Hangzhou to go and experience the hotel even if it is one day.
_M1554673****
September 21, 2025
The Four Seasons Hotel boasts an excellent location, within walking distance to many West Lake attractions. The service is exceptional; concierges, front desk, and restaurant staff are all incredibly friendly and polite, going above and beyond to meet guests' needs. Jin Sha restaurant lives up to its reputation, offering delicious food and attentive service.
Original TextTranslation provided by Google
Services & Amenities
Most popular amenities
Indoor swimming pool
Free
Hiking
Spa
Massage room
Gym
Parking
Free
Priority airport pick-up
3 Restaurants
Cafe
Taxi booking service
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Conference room
Multi-function room
Business center
Playground
Childcare service
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Bicycle rental
Laundry room
Indoor swimming pool
Spa
Gym
3 Restaurants
Conference room
Multi-function room
Playground
3 Restaurants
WL BISTRO西湖餐厅
Open for: Breakfast, Brunch, Lunch, Afternoon tea, Dinner
Special dietary options: Vegetarian
Business hours: [Mon - Sun] 07:00-22:00
杭州西子湖四季酒店大堂酒廊
Open for: Breakfast, Brunch, Lunch, Dinner
Business hours: [Mon - Sun] 09:00-22:00
金沙厅
Cuisine: Chinese
Open for: Lunch, Dinner
Special dietary options: Gluten-free, Vegetarian
Business hours: [Mon - Sun] 11:30-14:00, 17:30-21:00
More amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Heated pool
Parking
Parking is available On-site parking.
Parking
Free
Transportation
Taxi booking service
Station drop-off service
Additional charge
Priority airport pick-up
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Bicycle rental
Business services
Multi-function room
Multimedia display system
Conference room
Business center
Postal service
Fax/copying service
Free
Wedding service
Front desk services
24-hour front desk
Lockers available
Concierge service
VIP check-in service
Electronic ID reader for check-in
Express check-in and check-out
Safe at front desk
Bellhop
Luggage storage
Wake-up call
Currency exchange
Tour and ticket booking service
Languages spoken
English
Chinese (Mandarin)
Food & drink
Cafe
Lobby bar
Room service
Public areas
Gift shop
PA and sound system
Non-smoking floor
Elevator
Ventilation system
Humidifier
BBQ
No smoking in public areas
Garden
ATM
Health & wellness
Hair and beauty salon
Gym
Massage room
Foot bath
Spa
Haircuts
Body care
Hiking
Yoga session
Activities
Table soccer
Gaming area
Cleaning services
Clothes steamer
Laundry room
Dry cleaning
Ironing service
Laundry service (on-site)
Facilities for children
Children's meals available
Children's bathrobes
Children's slippers
Children's toys
Children's toothbrushes
Playground
Stroller
Childcare service
Kids' board games/puzzles
Books and videos for kids
Accessibility
Handrails on stairs
Stair-free main entrance
Wheelchairs available
Accessible rooms available
Safety & security
CCTV in public areas
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Free Extra crib: Free |
Children 3–17 years old | Free |
Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Children 4 years old and under | Free |
Children 5–11 years old | CNY 168.00 (approx. JPY 3,748) per person |
Children 12–17 years old | CNY 336.00 (approx. JPY 7,496) per person |
Adult | Buffet:CNY 336.00 (approx. JPY 7,496) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats, other pets (contact the property for details)
Fee: CNY 2,000.00 (approx. JPY 44,615) per pet per stay
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 2010
- Number of Rooms: 81
Phone:+86-571-88298888
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.
Frequently Asked Questions
What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?
Check-in time at Four Seasons Hotel Hangzhou at West Lake starts at 15:00, and check-out time is by 12:00.What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?
Does Four Seasons Hotel Hangzhou at West Lake have a pool?
Yes, Four Seasons Hotel Hangzhou at West Lake has a swimming pool for guests.Does Four Seasons Hotel Hangzhou at West Lake have a pool?
Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?
Yes, pets are welcome at Four Seasons Hotel Hangzhou at West Lake, but we recommend calling ahead to confirm details (e.g., pet size, fees).Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?
Does Four Seasons Hotel Hangzhou at West Lake serve breakfast?
Yes, Four Seasons Hotel Hangzhou at West Lake serves breakfast for guests. Breakfast options include Western, Chinese style. Does Four Seasons Hotel Hangzhou at West Lake serve breakfast?
How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?
Room prices at Four Seasons Hotel Hangzhou at West Lake vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?
How to get to Four Seasons Hotel Hangzhou at West Lake from the nearest airport?
The nearest airport is Hangzhou Xiaoshan International Airport, located about 55 mins from hotel by car (32.5 km) away.How to get to Four Seasons Hotel Hangzhou at West Lake from the nearest airport?
What’s the cancellation policy at Four Seasons Hotel Hangzhou at West Lake?
The cancellation policy at Four Seasons Hotel Hangzhou at West Lake depends on your room type and booking terms.What’s the cancellation policy at Four Seasons Hotel Hangzhou at West Lake?
Does Four Seasons Hotel Hangzhou at West Lake offer airport transfers?
Yes, Four Seasons Hotel Hangzhou at West Lake provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.Does Four Seasons Hotel Hangzhou at West Lake offer airport transfers?
About This Property
| Nearest Airport | Hangzhou Xiaoshan International Airport |
|---|---|
| Distance to Airport | 32.54KM |
| Nearest Train Station | Hangzhou Railway Station |
| Distance to Train Station | 7.59KM |
| Nearest Subway Station | Huanglong Sports Center |
| Distance to Subway Station | 2.28KM |
| Average Price From | JPY300080 |
| Hotel Star Rating | 5 |