Four Seasons Hotel Hangzhou at West Lake
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Four Seasons Hotel Hangzhou at West Lake

Stay at Four Seasons Hotel Hangzhou at West Lake in Hangzhou, a 5-star hotel with 9.6/10 from 706 reviews. It offers good value with quality service, and prices start from €506.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Quyuanfenghe (Breeze-Rustled Lotus In Quyuan Garden): 0.58 km away

Hangzhou Flower Garden: 0.62 km away

Tomb of Yue Fei: 0.61 km away

Amenity Highlights

Leisure: Pool, Hair and beauty salon, Gym

Pets policy: Pets are not allowed.

Breakfast style: Western,Chinese

Food & Drink: Room service, Cafe, Restaurant, Lobby bar

Four Seasons Hotel Hangzhou at West Lake

2026 Global 100 - Luxury Hotels
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We Price Match
China travel essentials
Currency exchange
Easy to reach
English-speaking staff
Most card payments accepted
Great views
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Amenities
All amenities
Property Description
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Excellent service and excellent facilities - very happy we went!
Surroundings
Metro: Huanglong Sports Center
(2.7 km)
Metro: Gudang
(2.9 km)
Airport: Hangzhou Xiaoshan International Airport
(32.5 km)
Train: Hangzhou Railway Station
(7.6 km)
Train: Hangzhoudong Railway Station
(12.1 km)
Landmarks: Quyuanfenghe (Breeze-Rustled Lotus In Quyuan Garden)
(580m)
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8

Premier Garden View Room King Bed

1 King bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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6

Lotus Suite

1 King bed
120m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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7

Royal West Lake Suite

1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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7

Garden View Room King Bed

1 King bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
8

Premier Garden View Room Two Double Beds

2 Double bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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7

Garden Terrace King Bed Room

1 Queen bed
73m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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3

Courtyard Room

1 Queen bed
120m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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3

Courtyard Suite

1 Queen bed
220m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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8

Three-Bedroom Mansion

Bedroom 1:3 Queen bed
920m² | Floor: B1,1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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6

Garden View Room Two Double Beds

2 Double bed
63m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

One-Bedroom Villa With Private Pool

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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7

Lagoon Suite

1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Panorama Garden View Room

1 King bed
80m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
9

West Lake Suite

1 King bed
140m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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This property hasn't received any negative reviews in the past 7 months.
Average for similar properties in Hangzhou
Reviews frequently mention
Review summary
Powered by AI
Dining: Jinsha Restaurant is frequently mentioned for its exceptional cuisine, with dishes highly recommended by guests. The hotel offers diverse dining options, including Chinese and Western food, making it a culinary delight for visitors.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 23, 2026
Never disappoints, I always love it, especially the young man at guest room reservations, he's incredibly attentive.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 21, 2026
I've stayed at this hotel multiple times, and the environment is always elegant and pleasant. The front desk staff are incredibly warm and welcoming. The room decor is cozy and refined, and there's a plum blossom tree in full bloom right outside the window. It instantly calms my mind, and I just happily stare at it 🌼. The breakfast is absolutely delicious and unbeatable.
Original TextTranslation provided by Google
T‍a‍i‍c‍h‍e‍n‍g
March 16, 2026
The hotel facilities are top-notch, the hygiene is impeccable, the environment is beautiful, and the service is beyond five-star.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2026
The Four Seasons Hotel Hangzhou at West Lake offers a comfortable and serene environment with beautiful, secluded courtyard views. The guest rooms are quiet and cozy, with meticulous details showcasing quality. The service is professional and efficient, down to the last detail. The hotel even offers a complimentary travel photoshoot package, complete with makeup, styling, and disinfected period costumes, perfect for couples looking for a romantic, ancient-style experience. The photographer was professional and patient, capturing incredibly surprising moments that will be treasured as happy and precious memories. Definitely worth a visit!
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 3, 2026
Great room with a view and excellent hotel service! The hotel's breakfast buffet offers a wide variety of high-quality ingredients, and the in-house spa is elegant and comfortable.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 11, 2026
First time staying at Four Seasons Hangzhou at West Lake this past weekend and I'm officially a fan! The hotel is tucked away by the West Lake, offering a tranquil and serene environment – perfect for a relaxing getaway. The facilities are super comprehensive, with a fully equipped gym, and the spa experience was incredibly rejuvenating. The biggest surprise was the travel photography service; you can choose from Hanfu, Qipao, or New Chinese styles, which totally fulfilled my dream of getting some beautiful photos. From service to experience, everything was impeccable. This is definitely a hidden gem that I'll be revisiting!
Original TextTranslation provided by Google
A‍i‍r‍e‍n‍d‍u‍j‍i
February 16, 2026
The best hotel in Hangzhou, bar none. It's super convenient to dine at Jin Sha restaurant when staying here, and I'll definitely choose this hotel again next time. While it's a bit older, it's impeccably maintained and much more comfortable than many of the newer hotels. I absolutely love their breakfast – it's exquisite and delicious, hands down better than any other in the city.
Original TextTranslation provided by Google
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
December 19, 2025
5 star hotel with great location overlooking the West Lake. Excellent WL Bistro restaurant with wide variety of breakfast buffet and a la carte. One of the most beautiful hotel gardens. Direct access to West Lake pathway.

Services & Amenities

金沙厅
Cuisine: Chinese
Open for: Lunch, Dinner
Business hours: [Mon - Sun] 11:30-14:00, 17:30-21:00
WL BISTRO西湖餐厅
Open for: Breakfast, Brunch, Lunch, Afternoon tea, Dinner
Business hours: [Mon - Sun] 07:00-22:00
杭州西子湖四季酒店大堂酒廊
Open for: Breakfast, Brunch, Lunch, Dinner
Business hours: [Mon - Sun] 09:00-22:00

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Free
Extra crib: Free
Children 3–17 years old
Free

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
AgeFee
Children 4 years old and under
Free
Children 5–11 years old
CNY 168.00 (approx. €21.17) per person
Children 12–17 years old
CNY 336.00 (approx. €42.33) per person
Adult
Buffet:CNY 336.00 (approx. €42.33) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2010
  • Number of Rooms: 81
Phone:+86-571-88298888
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.

You might be wondering

What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?

Check-in time at Four Seasons Hotel Hangzhou at West Lake starts at 15:00, and check-out time is by 12:00.

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Yes, Four Seasons Hotel Hangzhou at West Lake has a swimming pool for guests.

Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?

No, pets are not allowed at Four Seasons Hotel Hangzhou at West Lake.

Does Four Seasons Hotel Hangzhou at West Lake serve breakfast?

Yes, Four Seasons Hotel Hangzhou at West Lake serves breakfast for guests. Breakfast options include Western, Chinese style.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

Room prices at Four Seasons Hotel Hangzhou at West Lake vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Four Seasons Hotel Hangzhou at West Lake from the nearest airport?

The nearest airport is Hangzhou Xiaoshan International Airport, located about 55 mins from hotel by car (32.5 km) away.

What’s the cancellation policy at Four Seasons Hotel Hangzhou at West Lake?

The cancellation policy at Four Seasons Hotel Hangzhou at West Lake depends on your room type and booking terms.

Does Four Seasons Hotel Hangzhou at West Lake offer airport transfers?

Yes, Four Seasons Hotel Hangzhou at West Lake offers Airport pick-up service, Airport drop-off service for guests. We recommend contact ahead to confirm availability and pricing.

About This Property

Nearest AirportHangzhou Xiaoshan International Airport
Distance to Airport32.54KM
Nearest Train StationHangzhou Railway Station
Distance to Train Station7.59KM
Nearest Subway StationHuanglong Sports Center
Distance to Subway Station2.28KM
Average Price FromEUR1950
Hotel Star Rating5