Lauren
September 3, 2025
Ok, but wouldn't stay again
We knew the hotel is on the Riverfront where there is a lot of tourism, so we knew it might be loud. Fortunately, it wasn't too bad for noise. However, we did have quite a few problems with our room. The hotel room phone only worked sometimes. We found out on the last day that it only works if you have the light between the beds switched on, which is not something people would really think of. We ordered room service twice and both times there were issues. We ordered eggs and bacon which was served on a tray with NO cutlery, no condiments, no salt & pepper. We didn't want to wait another while to have that brought up, so we just ate with our hands (not ideal for eggs). We ordered diet coke with a glass of ice, but the glass of ice was not delivered. The door handle on the balcony door was loose and broke off when we went out on the balcony, meaning we couldn't secure our room. The staff were friendly, but I feel like there needs to be a little more attention to details. Also, the QR code for the room service menu did not work neither where it was listed on the hotel newsletter we picked up in the lobby NOR on the tv. We notified the hotel as it meant NO ONE could look up the room service menu, which in theory is losing the hotel food/bev sale business. It's located in a great spot, but don't think we would stay there again, though we always stay at Bohemians when we travel.
