Not recommended. The discrepancy between the pictures and promises presented on *********** and the reality on site was appalling. Even getting there was extremely difficult, as all access roads to the castle were blocked. Inquiries by phone yielded no helpful information. Upon arrival, I discovered that I was the only guest in the entire hotel, creating a disturbing and almost ghostly atmosphere. The premises appeared austere, neglected, and deserted. None of the amenities advertised on your website, such as the restaurant, spa, or bar, were available. At reception, I encountered only one person – the sole staff member in the entire hotel. Regrettably, this person spoke neither English, German, nor Hungarian, but only Ukrainian, making any communication impossible. Although I did not check in or sign anything due to these unacceptable circumstances, I was mistakenly registered as an overnight guest. I had already booked and stayed at a different hotel through ***********. This proved that I did not stay overnight in the castle. I left the hotel immediately, as the situation after my ten-hour drive was very frightening and made staying overnight impossible. I already requested a refund (€208) on site, but this was refused. I consider this treatment absolutely unacceptable and hereby reiterate my strong demand for a full refund of my payment for this disastrous and misleading stay.
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