I read so many bad reviews and was really nervous—my family even wanted to cancel and book somewhere else. But the service turned out to be amazing!!! It was my child's birthday, and the young lady at the front desk proactively offered us a high-floor room with a view of the Lujiazui skyscrapers. While we waited, she even escorted us to the first-floor restaurant and treated us to drinks, and the restaurant staff were super enthusiastic too! The room seems to have been renovated recently; the walls and bathroom were spotless with virtually no dead corners, and everything looked quite new. The bathroom even features smart switchable frosted glass, and there's a coffee machine in the room. When we asked for water, the housekeeping attendant brought it up very quickly, and the concierge robot delivered our food delivery promptly as well. It was raining outside and my child wasn't feeling well, so we couldn't go out to play in the afternoon. I want to give a special shout-out to a gentleman at the concierge desk who was exceptionally warm and helpful. After check-out, since my child had nowhere to sleep, he coordinated with the manager to find a room (a meeting room) with a sofa for us. When my child was eating in the lobby, someone even proactively poured water for us. It was freezing outside, but this gesture warmed our hearts so much!! There are two convenience stores right next door, plus a flower shop that's a popular check-in spot for girls. Considering the service, location, and cleanliness, this hotel offers incredible value for money.
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