The soundproofing in the room was average and the AC was very loud. In the middle of the night, the hallway fire alarm went off for a long time, and the front desk service was quite mediocre. I booked two rooms. One of my pajamas was left behind in one room and brought to the front desk, which I thought was great. But then, why did the unopened milk tea delivery I ordered for my other room go missing? Two cups of milk tea, weighing 2 liters in total and completely unopened, were left on the table. When I asked the front desk, they passed the buck, saying they didn't know which cleaner had cleaned the room, and didn't even check. Later, they just claimed the cleaner didn't see the delivery and it must have been thrown away. A pair of pajamas left in a corner could be found, but two large cups of milk tea couldn't? This was just an hour before check-out; even if it was thrown away, they should know where it was discarded. I genuinely feel that the hotel staff drank it themselves. A very poor experience and I will never come back.
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