IntercityHotel Salalah

Title: Extremely Bad Experience and Clear Negligence from Management and Staff Review: Pros: The only response was sending a fruit platter and an apology email after a complaint was filed, but with no actual improvement in services. Cons: Booking not honored: My brother was initially given a room that didn't match the booking, and it was only changed after an argument. Serious neglect in cleanliness and safety: The cleaning staff cleaned the room and left the floor completely wet, which almost caused a slip. Even worse, they left the room door wide open when they departed! Complaints ignored: On the second day, the room was not cleaned at all, and the reception staff only offered empty promises without any action. Room malfunctions: We were surprised to find the wardrobe detached from its place, and the room's telephone line was disconnected. Conclusion: The hotel guarantees taking payment in advance and then treats guests with complete indifference to drive them away. The foreign staff at reception and in housekeeping are bad and unprofessional. I absolutely do not recommend staying here.

The hotel was alright, but not as good as other InterCity hotels I've stayed at before. It felt like they tried to renovate it but didn't quite get it right. Breakfast was decent. The main reason I picked it was the good price this month, which is to be expected in a tourist city.