Aparthotel Adagio Serris - Val d'Europe

1. Spider net at corner. 2. The bed lamp is not working. 3. The hairdryer is as old as my grandma. I need to press and stop every second to dry my hair, else it is suspend for a min to cool down. 4. You can never reach the reception through the phone at your room. They never pick up the phone. It’s serious when it is in emergency. 5. I didn’t expect any service from a self- served hotel. But, I am unpleasant when the day of snow, I came from shopping and my shopping bag was broken by the snowy weather. While I was carrying four shopping bags with grocery and my kids is just 7, I asked the concierge to help disposing my broken shopping bag. However, the three of them asked me to go somewhere to dispose. Later, I guess the one who is a manager or in-charge (a lady) who came to me and led my way to parking areas for disposal. She tapped four times and can’t be able to access to the disposal area. I wandered why they are like that. I was holding my kid and 4 heavy bags and they still refused to offer a helping hand to me. This is unacceptable. 6.Besides, the room is not as big as it described as 22m. It was smaller than the room (18m) I booked in Paris down town. So, don’t expect too much for this hotel.

I love this hotel so much. everything is nice and also the staff very friendly and helpful. Only 2 minutes walk to Shopping and 10 minutes to Disneyland.

The hotel is in a great location for Disneyland Paris, only 12/13 minutes walking. The room has the potential to be great, but poor levels of cleanliness and damage make it less attractive. The security latch on the door was gone, tap missing the handle, and the plug socket next to the bed was broken. If these things were rectified and the general level of cleanliness was improved (no hairs on the floor and walls, for example) this would be an easy place to recommend.

Loved this hotel from the Halloween decorations in the reception area all decorated for Halloween , friendly staff and a very clean look throughout the hotel , my room was amazing as was like a mini apartment with fridge , microwave , cooker and even a dishwasher , I also had a balcony so in the summer it would be amazing to sit outside ,the room was very clean and the pillows probably the most comfortable I’ve ever had in a bed The main reason I booked this as it was close to Disneyland and each day I walked there and it was literally 3 roads and your in Disney and was so so easy and saved the stress and worry of buses or taxis If I ever go back to Disneyland Paris again this hotel is first on my list , if it was the middle of summer they have a pool They have a few handy areas for drink and food if you need anything and just round the corner is a big food court and shops so really it’s perfect One of the best hotels I’ve ever stayed in , I felt very warm and comfortable there for the 4 nights I stayed

There is no hot water for showering, and the heater is not working..very awful experience. By the way, the location is good. And it’s close to Disneyland.