We stayed for 2 nights to celebrate our anniversary. We had dropped the hotel a note in advance, and they kindly prepared something small for us, which we genuinely appreciated.
However, considering that we paid close to RM1,400 for 2 nights, the overall experience was quite disappointing and, unfortunately, did not feel worth the price. I would definitely think twice about returning, or even not.
1. Complimentary breakfast & hygiene
We did not have particularly high expectations for the complimentary breakfast after reading some of the reviews, and unfortunately, the reviews were quite accurate. The food was disappointing in terms of taste, the tables were not properly clean, and there were literally ants surrounding our table area. This was particularly unpleasant and unhygienic, and it affected our appetite even further when the food itself was already underwhelming.
Cleanliness should be a bare minimum.
2. Check-in experience
We arrived around 8pm due to a massive traffic jam during our journey. We understand that our late arrival was beyond the hotel’s control, but there were no welcome drinks offered during check-in.
While this may seem like a small matter, it was not quite the welcoming experience I expected from The Majestic.
3. Poor soundproofing
The soundproofing of the room was probably one of the biggest disappointments. We could clearly hear music coming from a room around the corner, as well as noise from the road, corridor, and upstairs. It was difficult to get the peaceful and restful environment we expected from a hotel stay, especially when the purpose of our trip was to take a break and recharge. Being unable to comfortably sleep because of the surrounding noise was definitely not ideal. For a hotel stay where guests expect to rest and unwind, I believe this is something that should be looked into seriously.
4. Room hygiene
The room hygiene also needs improvement, particularly the bathtub. There were visible stains in the bathtub that could not be removed. This was quite disappointing because having a relaxing bath after a long journey was actually one of the things we were looking forward to during our stay.
Unfortunately, the condition of the bathtub made us lose the urge to use it altogether.
5. Poor-quality in-room amenities
The quality of the in-room amenities provided was also disappointing. I expected the basic amenities and facilities to be of a much better standard.
The coffee machine was barely functioning and made a loud and unusual noise when in use. The Android TV was also disappointing. It was not particularly “smart”, as we could not even connect it to Wi-Fi to use basic services such as YouTube. Overall, the quality of the amenities did not match the price point or the experience we expected
On the positive side,
We were given a 1-hour late check-out, which we appreciated. The gentleman at the front desk was also welcoming and polite, which made our interaction pleasant.
The lady on the night shift, however, seemed to have a slight language barrier and had some difficulty understanding our questions, although she was still polite.
Yet, the overall experience did not justify the price and the overall stay is hugely disappointing.
