Firstly, I rarely review hotels I've stayed at, but Alila Bali was an absolute shocker. Do NOT come here. It's a complete waste of money. Not only did I pay nearly 7,000 per night, but I wouldn't stay here again even if it cost 1,000.
The first red flag was the swarm of mosquitoes and insects around during check-in. After being shown to our room, the staff left without any introduction whatsoever.
The second major drawback: the food was incredibly bad. Adding breakfast cost over 1,000 RMB, and it was one of the worst breakfasts I've ever had – the only other time was at the Banyan Tree Shanghai. It felt like the chef got the job through connections 😅.
Here comes the third major issue: during check-out, we were given someone else's bill and asked to pay for breakfast again. It was only after we pointed out the incorrect bill that the front desk staff bothered to check if the names matched. And as for the deposit? They wouldn't have refunded it if we hadn't reminded them!
There were many other issues too, like poor hygiene and outdated facilities. Thank goodness we only stayed one night. I'm truly speechless.
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