Sofitel Legend People's Grand Hotel Xian

This is by far the best hotel I've stayed at in recent years! The entire hotel staff is highly professional, and their excellent service is evident at every step of your stay. While waiting for a ride-hailing car in the lobby, staff members would proactively approach me to ask about my destination and offer guidance for travel if I had questions. When I was taking photos in the lobby, staff members would also come over to help me find good angles and assist with the pictures. Whether it was checking in, having breakfast, or being at the hotel's pool or bar... in every scenario during my stay, I felt meticulous and thoughtful service, with many proactive and attentive touches that made for a very comfortable experience. I especially want to thank Flora Qiu Jianyue from the concierge team. We had three suitcases with us, and the booked car couldn't fit all of them, so we needed to move luggage back and forth. It was the scorching midday sun in Xi'an, and I was waiting in the shade with my three children. I called her over to avoid the sun, but she insisted on staying in the scorching sun to look after our luggage, helped us move it back and forth, and arranged for a different car. This small detail was truly heartwarming. The hotel's predecessor was the historic People's Grand Hotel, now part of the Sofitel Legend brand. The building itself boasts a rich historical heritage, but it's impeccably maintained. The furniture and public areas are kept in pristine condition, appearing new and polished, and everything is meticulously cared for, striking a perfect balance between old and new. The breakfast selection is abundant, and the taste is excellent. The toiletries provided in the room are Maison Caulières 'L'Aube des Sens,' with a sophisticated and gentle fragrance that I really enjoyed. Both the hardware maintenance and the service awareness of all staff members are impeccable. You definitely shouldn't miss this hotel when you come to Xi'an.

The room was great, upgraded to the Club Level and included happy hour. The hotel environment and service were both top-notch. I'll definitely stay here again next time and highly recommend it to everyone.

I've been staying at this hotel since it opened in 2014. The rooms are still well-maintained, and the service has gotten even better – they're incredibly good at anticipating guests' needs. It's still the legendary place it always was. The breakfast is a refined semi-buffet, and the lounge offerings are also excellent.

The Sofitel Legend series, centrally located, offers convenient access. Formerly the 1953 People's Grand Hotel, which hosted numerous heads of state, the hotel's architecture blends Chinese, Russian, and French aesthetics, creating a vintage and stately feel. Walking through it, every step feels steeped in history. I slept very comfortably at night, and the service was excellent.

The beds and pillows were excellent; I almost overslept and missed my flight! Stepping into the hotel was an immediate escape from the summer's hustle and bustle. It's a shame I was only there for a layover and stayed just one night. My mom even said it's better than some of the older five-star hotels in Shanghai. Places like Xijiao State Guest Hotel and Park Hotel don't have interiors this nice, and the Fairmont Peace Hotel lacks greenery. The front desk staff were all friendly and welcoming; a young man with glasses even quickly made me a new card when I couldn't find mine. The service staff, the waiters in the bar and restaurant, and the bellhops – everyone was incredibly attentive. As someone who's worked in the InterContinental Hotels Group for several years, I really appreciate that the employees here genuinely seem happy in their work, not just punching in and out. It's a much better experience than the InterContinental hotels in Lijiang and Jiuzhaigou. Even with many European guests, I never felt that domestic travelers were neglected. I'll definitely stay here again. I truly feel they deserve a great review. The only thing is, I think the decorative figurine in the restroom is quite fragile. I usually like to dance in the bathroom, but I'd be afraid of breaking it if I did here. Anyway, full marks! I praised the Hu La Tang (spicy soup) at breakfast twice – it was delicious! And please, hotel management, keep the traditional, non-automatic toilets in the restrooms. Us older folks really appreciate them.

Huge thanks to Derek, Jack, and Andi for their warm hospitality, and to Frank for his detailed explanations – the experience was absolutely fantastic! This is the only Sofitel Legend in China.

Thanks to Black Diamond for the complimentary stay. I received a call before check-in, but the free breakfast and minibar mentioned in the comments section were not provided. The room wasn't very big, and the wooden floor creaked when walked on. There were many foreigners, and turndown service was available.

Having stayed in numerous luxury hotels, the Sofitel Legend Xian still left a lasting impression. It's not just the historical charm of the building itself, but the professionalism of the butler team that truly stands out. A heartfelt thank you to Tommy, Derek, and Thimes for their invaluable assistance with reservation guarantees and seamless inter-hotel transfers. Their communication was clear and efficient, and they handled all issues impeccably. The service was not overly effusive, yet every request was met with a prompt and thoughtful response. This understated yet attentive service is precisely what luxury accommodation should embody. The tranquil courtyard and comfortable rooms make it a highly recommended stay for anyone visiting Xi'an.

Formerly the People's Building State Guesthouse, right next to the Shaanxi Provincial Government. A century of history and always accommodating—a truly excellent experience, highly recommended! Otherwise, ordinary folks like us might never get to experience such a place if it weren't for the recent renovation.