We booked a suite for around CNY 1,000/night for 2 adults and our 12-year-old daughter. Overall it’s a spacious, well-designed property with a genuinely caring team, but there were enough real gaps that future guests — and IHG — should know about.
Getting there was tricky. Our driver couldn’t locate the entrance since the road was blocked and there was no sign, and the hotel’s listed numbers were either busy or dead. A security guard eventually came out to the street to find us and helped with our luggage, which we appreciated.
Our first room had a noticeable smell, visible stains, and a bathroom drain that wasn’t draining properly. At the open-air courtyard pool, we found bird droppings left uncleaned on a lounge chair. We asked to check out for a refund. The duty manager handled it well — he took it seriously, moved us to a properly deep-cleaned room, and hosted us with food while we waited. That room was a different standard, so we stayed, and he also arranged a complimentary roll-in bed for our daughter.
A few more issues followed: a noisy AC (fixed quickly by a friendly technician), a leaking sink pipe by day two, and an unexplained power outage on our last day. We’d also paid in advance for a late checkout, but the room card was never updated — I had to sort it at reception myself.
Breakfast was disappointing too. Arriving at 9:15am, well before the 10am close, there was little food left and quality was low — processed cheese, unidentifiable cold cuts, fried fish that tasted off, and coffee with no crema. We only used breakfast once across three nights.
Every staff member we met was warm and clearly trying to help. The core issue isn’t the people — it’s housekeeping standards and maintenance that need real attention from management.
