I had high expectations for this hotel given that it only opened in 2024, but unfortunately it was one of the most disappointing stays I’ve had.
The housekeeping standards were unacceptable. The towels provided were dirty, and the pillowcases were stained. To see whether housekeeping was actually changing the bedding, I deliberately left one of the stained pillowcases on a chair instead of using it. Three days later, it was still sitting there untouched, which made it clear that the room was not being cleaned properly.
The water pressure in the shower was also extremely poor, making it frustrating to use.
I also requested a late checkout, but the receptionist said they couldn’t accommodate it due to availability. However, I checked online shortly afterwards and found that rooms were still available for booking that day, making the explanation difficult to believe.
Overall, the hotel feels poorly managed despite being such a new property. It’s surprising that a hotel in this condition carries the IHG name, as it falls well below the standard I’ve come to expect from the brand. I wouldn’t stay here again or recommend it to others.
