Mercure Hangzhou West Lake Yuquan

A compact and exquisite business hotel in a prime location. Warm service, clean, and cozy. There is a lovely courtyard inside, which is stunning during the ginkgo season. Highly recommended!

This stay was absolutely fantastic—I highly recommend it! From the moment we arrived, the front desk staff were warm, attentive, and processed check-in quickly. Our room was spotless, with soft, comfortable bedding that made for an exceptionally restful night’s sleep—and the soundproofing was excellent. The hotel’s location is superb: convenient for getting around, and surrounded by great dining and shopping options. What truly stood out were the thoughtful little touches—like how easily they accommodated our late check-out request. We’ll definitely choose this hotel again on our next visit—and we wholeheartedly recommend it to others!

Mercure Hangzhou West Lake Yuquan is nestled in the picturesque West Lake Scenic Area—just over 100 meters from Zhejiang University’s Yuquan Campus and steps away from the serene Hangzhou Botanical Garden. A short, charming walk through a bamboo grove leads directly to West Lake itself, and the surrounding neighborhood boasts a wide variety of restaurants to suit every taste. The hotel’s elegant French-inspired design strikes a perfect balance between relaxed sophistication and romantic charm—making it one of the more upscale and stylish options in the West Lake area. The family-friendly twin room is clean and refreshing; the restaurant and lobby are refined and comfortable; and the front desk staff are courteous, professional, and genuinely warm. Overall, Mercure Hangzhou West Lake Yuquan stands out as a top-tier choice among its peers.

The environment is very nice and the location is also great. The front desk service was attentive, and they even proactively helped mail back an item I left behind. Overall, a wonderful experience. I will definitely choose to stay here again next time I visit Hangzhou~

I had a very comfortable stay. The hotel staff were warm and patient, the surrounding environment is lovely, the breakfast was delicious, and the facilities are complete and well-maintained. Highly satisfied!

The room is bright and located right at the entrance of Qingzhiwu. It is very close to Zhejiang University's Yuquan Campus, and the West Lake and Botanical Garden are also within walking distance. You can even see the campus right from the room window. The hotel staff are warm, friendly, and always ready to help.

After looking at many hotels and being unsatisfied with all of them, I fell in love with this one. From the lobby to the breakfast, from the hallways to the rooms, and even the little garden, the aesthetic is just on point. We stayed for two days and the whole family absolutely loved it. We'll definitely stay here again next time!

It was my first time staying at Mercure, and the service is definitely the highlight—a huge thumbs-up! The initial room wasn't quite right as it was a bit too far, but when I mentioned it, the front desk quickly helped me switch to another one. The staff's attitude was consistently wonderful, whether I was asking for information or calling for room service. Overall, the room was clean, the bedding was comfortable, and I had a very restful sleep. The location is also convenient, not far from the West Lake—just a nice stroll away. I’ll definitely choose to stay here again next time I'm in Hangzhou. Highly recommended!

The breakfast was delicious, and the room had a user-friendly design; it was clean, comfortable, and simply great. The staff were very warm and welcoming, and the front desk was extremely helpful. I will definitely choose to stay here again next time, and I hope you keep up the high standards!