Holiday World Resort

Nice hotel

Hotel was dirty, most of the activities were closed as were most of the bars and restaurants. The food was quite bad and drinks terrible. The staff were helpful but we left the hotel after one night and stayed somewhere else. Would never stay here again.

Everything was really good — clean rooms, a beautiful hotel environment, and delicious food.

The restaurant staff, especially Alberto, were very good. They used to make veggie food twice a day for us. The only problem was that there was a very limited choice. T The restaurant opening times are late. You are not allowed free drinks in the sister hotels even though you have gone all inclusive. The reception staff were also very helpful. Evening entertainment also starts very late at 10pm. Due to this, the audiences were limited.

The staff were superb from reception to, the cleaning staff, to the activity team at pool side. Cannot fault them, fantastic all round. Hotel itself seemed I little run down. Quite a lot of things in disrepair or damaged. For example, the mini golf course is in desperate need of repair. There were cracked windows and boarded up windows. The kids play area outside the kids club was in bad repair. The biggest surprise for us was the amount of extra charges despite us being all inclusive. Most ice creams, drinks, snacks, towel hire, bowling and even two of the restaurants were not included in the "all" inclusive (staying at the Polynesian hotel). Not sure you can call it all inclusive if it's not all included. Overall we did however have a fantastic stay and a really relaxing holiday. Again the staff were superb and really engaged with us and our son. You should be proud of the staff you have there.