Element Lenox Berkshires

A wonderful experience from start to finish. Jennifer at the front desk was so helpful with local recommendations and tips for parking and exiting for return to the hotel from Tanglewood. All staff was friendly and welcoming. Hotel was spotless, comfortable beds and spacious, very clean bathroom. Lenox is a great town for restaurants, a little shopping and is close to the Norman Rockwell Museum, the Berkshire Botanical Garden and other great spots. Our first visit to Lenox, will not be our last. We enjoy Agaves Mexican for dinner.

Highly recommend this new hotel. It’s super clean and quiet with comfy beds. Well located as a very short drive to Lenox and walkable to some nice shops and food options across the road. The breakfast is a cut above the usual complimentary ones and the gym is clean and well equipped.

Beautiful new hotel in a great location. Too. Was very comfortable with all the things you could need. Breakfast was good with a good variety of items. Highly recommend!!

This hotel is brand new (just one year old). The physical appearance, both inside and out, is pristine. The staff was very welcoming and friendly. The room and hallways were clean. I would strongly recommend this hotel if your travels take you to western Massachusetts.

I enjoyed my stay at this newer hotel in the Berkshires. Good points that I remember: - nice decor; - very clean rooms; - good shower pressure, which is a nice change. But the following points were not that good so this is why I gave 4 stars and not five: - no safe in the room which is a major irritant. I would say that 99 % of hotels no matter which category have safes in Europe but for some reason this is not the case in the US. Perhaps it is a company directive but the Element in Atlanta has safes so for me this is a must to add; - there are only 1 or 2 choices (one day only it was 3) of hot food at breakfast so if you do not like them you are out of luck. But if you do the quality is better than at most hotels which include breakfast. So I would stay there again, it is just inconvenient as I need to bring a Kensington lock for my laptop and carry my passport everywhere.

5/5 Stars – Incredible Customer Service by Samantha at Element Lenox Berkshires! We had an absolutely wonderful stay at the Element by Marriott Lenox Berkshires, and it is all thanks to Samantha at the front desk! We arrived well before the standard check-in time after a very long, exhausting journey. Our two young children were completely worn out and desperately needed to rest.Instead of making us wait, Samantha completely stepped up and demonstrated excellent customer service. She immediately expedited our room availability and even upgraded us to a beautiful room with a kitchenette! Having that extra space and the Element kitchenette setup made traveling with small kids infinitely easier.The room itself was awesome—clean, spacious, and perfect for our family. A massive thank you and a huge shout-out to Samantha for going above and beyond to turn our stressful travel day into a relaxing vacation. We will definitely be back to this property!

The room was spacious, new, and clean. Bed was very comfy. Staff was super friendly and helpful. Breakfast, which was included, was delicious. Overall a great hotel. Will definitely stay here if in town.

I’ve never stayed at an Element before but will definitely be looking to book one again. It was very clean, new and the breakfast that was included was very good. The staff were all friendly and helpful. They even had a little bar area with a nice patio outside and an indoor pool.

We enjoyed out stay from check in to check out. Our room was clean and comfortable with a fridge and microwave along with a coffee station. The bathroom was large and the shower was perfect. We enjoyed the happy hour and the bartender brought out freshly cooked banana cookies for my husband. Breakfast was different than your average hotel selection. They had a cook there to make Avocado toast and scrambled eggs as well as fresh baked pastries. Overall we would return to this hotel whenever we are in the area. It is very close to the small town and the other things the Berkshires have to offer.