Terrible Experience – Poor Service and Unacceptable Conditions
1) Terrible Service Attitude, Extremely Chaotic Reception, and Money-Grabbing Behavior
I booked the Dome room, which was supposed to include breakfast, lunch, dinner, pick-up and drop-off, and one tour. When I arrived, they still charged me for the pick-up service. After I realized this and brought it up to them, it took almost an hour for them to finally refund me.
2) Leaking Dome Room
The Dome is supposed to be the highest-grade room, but after it rained, there was water dripping inside. While we were driving, water dripped onto my mother’s bag and soaked it completely.
3) Broken Telephone – No Communication with Reception
The phone in the room was out of order, so we couldn’t communicate with the reception at all.
4) Included Tour Wasted Our Time
The tour that was included in the package wasted a lot of time. In the morning, instead of going directly to the attraction, we had to detour to pick up other people, which was very inefficient.
Overall, I am extremely disappointed with my stay and would not recommend this hotel to anyone.
