Alua Calas de Mallorca Resort

While the room itself was pleasant, offering beautiful views and a lovely sunrise each morning, my overall experience was far from what I expected, particularly given the hotel's rating and our booking expectations. Firstly, despite having specifically booked a double room, we were provided with two single beds. We were informed that a double bed was an optional request, which I find perplexing, as our reservation clearly indicated a preference for a double. This oversight was frustrating and disappointing. The service at the hotel was also inconsistent. Some staff members were exceptionally helpful and attentive, promptly addressing any issues I raised. However, others were unprofessional and dismissive, which left a negative impression. This was especially disheartening towards the end of the season, when one would expect staff to remain professional and customer-focused. The quality of food was another significant concern. The meals provided were consistently substandard, with no clear labelling of ingredients, making it a potential hazard for guests with allergies. The menu was monotonous, with fish being served daily, despite my personal dislike of it. Unfortunately, both my partner and I fell ill from the food, which severely impacted our holiday. When my partner attempted to report the food poisoning incident, the reception staff, particularly one individual, was rude and unhelpful. My partner was told to wait until customer service opened at 9:00 AM, only to find that no one was available. A second receptionist, Fabian, was even more unprofessional, tried to flip the desk and knocking over signs in a display of poor behaviour. We were left without any apology or assistance. The drink options were also subpar. Cocktails were made from a machine rather than freshly prepared, resulting in diluted, ice-heavy drinks. Additionally, many of the cocktails required an additional charge, despite the hotel offering an all-inclusive package. We were provided with two drink tokens upon arrival, limiting us to just one drink each. This was quite disappointing and restrictive for an all-inclusive resort. The lifts were another major inconvenience. There are only two lifts serving the hotel, and one was consistently out of order, making it a challenge to navigate between floors, especially when the hotel was busy. We were on the 8th floor and often had to wait 5 to 10 minutes for the lift to arrive, or resort to using the stairs. For guests with mobility issues, this situation would be especially problematic, and I can't imagine how difficult it would be during peak season. While the hotel is marketed as all-inclusive, I did not find it to be a good value for the price paid. The surrounding area offered limited dining and shopping options, none of which were particularly noteworthy. The beach, though a 10-15 minute walk, was tucked away in a cove and provided a different, yet pleasant, experience from the typical sunbed setup. The entertainment wa

We stayed for the week as a family of 5 including Granny, my husband, myself and our two children (11 months & 2.5yrs). Overall we were happy with the hotel for the price we paid. This isn’t a 5 star hotel so don’t expect it. The rooms were spacious, cleaned daily including towels and bedding. The cot was a really good size and even with two, we had plenty of room. The facilities were great; two pools for littles, and two larger pools for adults (kids allowed in too). Nice and clean. Lots of bars dotted around and we really appreciated the help yourself station at the lower toddler pool keeping us topped up with soft drinks and beer. Don’t be put off by the cup token system, it’s a good system that works well. Helps keep the place tidy. They move onto glass in the evening. The food offering was ok, something to eat each night and they did some lovely flavoured rices each lunch/evening. For some reason there was a shortage of butter; we never went without but we did need to hunt for it. They were a little bit quick to clear your table as you were finishing so I lost my coffee a couple of times but not a huge issue as could help myself to more. The staff are wonderful. Front desk staff, waiters/waitresses, bar staff.. all were very helpful and great with the children. Special mention to the animation team. My gosh did they work hard and they put on the most wonderful shows. The Lion King was awesome. They were ALWAYS full of energy and smiles. I didn’t catch their names but the guy with the curly hair, the really tall guy, the blonde girl and the small girl with very green eyes were such a credit to the hotel. Access to the beach was fine (the bigger one about 10min walk away) even with a double buggy with two kids asleep. The only thing we didn’t enjoy were individuals,from our own country, out in the local area. We ventured out into the small area of shops and bars a couple times (a warren of shops to get lost in - nice) and every time there were Brit’s who were atrocious. I felt embarrassed and whilst I didn’t, I felt like apologising to the bar staff, on their behalf, for their rudeness and anti social behaviour. Really poor form. Transfer time was 2hrs but I did take a solo trip to the airport to retrieve my phone, and the transit time was 1hr, cost was 95euros. If you don’t like a longer bus ride then opt for a private transfer. You can opt for late check out but they have a secure baggage room and you can book showers so even with kids we were sorted.

Don’t listen and be put off by the negative reviews!! If you want Mitchelin Star food /service then pay the prices We had a wonderful holiday , good value for money and would definitely go back

Me and my partner have just got home from a short 4 night stay and would happily return tomorrow!! We had a fantastic time. The hotel is very clean and well kept. We upgraded to My Favourite Club and didn’t regret it - our room was huge and had the most amazing view. The MFC lounge was also nice. We did venture outside of the hotel and found there’s plenty of shops/bars only a short walk from the hotel. Would highly recommend:)

Great area close to the beach amazing views. all of the restaurant and bar areas were lovely with great views. the rooms were okay. plenty of room for clothing storage, although they could do with some love. the draws and some walls paint was cracked and the toilet seat was scratched up, also the shower kept leaking badly on the floor when we used the other shower head. pretty good value for money. everywhere was clean aside from the plates at the buffets. not noisy at all aside from the pool volley ball and aqua aerobics.