Hyatt Regency Indianapolis

Close and in walking distance to Lucas Oil Stadium. Parking was a little inconvenient but staff was very attentive.

Expected luxury, got basic Due to construction, getting to the hotel took a very long time. Took 20 minutes to drive 2 blocks. Self-park is an underground labyrinthine nightmare with thr worst system for entrance and exit. When I went to my car late that night, there were sketchy people walking around looking into cars. It felt very unsafe. Because i didn't pay valet rates, there was no one to help me with my luggage. The bathroom didnt have a ventilator fan, and the refrigerator was tiny and didn't have a freezer, so there was nowhere to keep my ice packs frozen. The ice machine on my floor was broken. The bed was uncomfortably firm. There was loud street traffic noise until midnight. All in all, I was hoping for a night away where it felt like I was being looked after at a nice hotel. Instead, I was left irritated and feeling like I overpaid for a very basic experience. The very next night, I stayed at a Hyatt Regency in Indianapolis and had a much better experience. This one just doesn't deliver better-than-average and is not worth the price. The only benefit was that it was an easy walk to Lucas Oil Field.

It’s kind of a weird hotel in that phone of the rooms have a view to outside. You literally have no idea what’s happening outside into the world. Rooms are clean, nothing special. We came in for the WNBA all star game and it was totally convenient to Gainsborough. If we went to Indy again, we’d try somewhere else.

Disappointed The room was very pricey for what you get. We wanted to check in early, given a hard time: wrappers were left in the bathroom, Luke warm water at best to shower. We couldn’t order room service they just kept telling us to use a QR code with no other explanation.

Good hotel but need to improve and update It took a long time to check in . We had to wait to checke in for good 15=20 minutes despite there were three people at the counter. In room no TV service when it rained hard.. so we just had to sit around… room service order was not easy using QR code and it was not easy The room was clean and well equipped. Shower water pressure was too low and water was so hard.