It was a mixed bag, really! The downside was that on our first day, we hit the jackpot with the annual maintenance. Power went out promptly at 11 AM, basically kicking us out of the hotel early. Even worse, that evening the shower water temperature was all over the place – freezing cold one moment, scalding hot the next. My back actually got red from the heat! Plus, the bathroom door wouldn't close properly. Might as well not have done any maintenance at all! The good news is the hotel handled it very promptly. After we complained, they immediately moved us to a new room, tested the water temperature beforehand, and even gave us complimentary access to the executive lounge. Their special 'Next Stop Thonglor' drink there is absolutely delicious, a must-try! As expected from a Japanese hotel, one detail really stuck with me: one day, I was walking past a room to get to the elevator and saw a pair of shoes outside the door. It turned out the housekeeping attendant was cleaning barefoot, actually kneeling on the floor to wipe! I was taken aback, and she noticed me at the same time. She immediately came out, put on her shoes, and bowed to greet me – I was surprised again! Apart from being a bit old and having some minor hardware issues, this hotel is genuinely faultless!
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