Best Western Premier Imperial Dalat

I thought the environment was quite nice and the room was fairly large with a small balcony. The service was also quite good. However, I booked a twin room, but upon arrival, I was only given a king room. Also, I left an unwanted piece of clothing in the hotel, and during the checkout inspection, the hotel promptly reminded us that we had left the item behind. Overall, a good stay, thumbs up!

Everything was wonderful. The only downside is that getting to the breakfast area is a bit far (the two buildings are connected, and you have to go down to the basement for breakfast), and the food was just average, nothing special. There were a bit too many Korean dishes, which wasn't really necessary.

The hotel is clean and beautifully designed. The service is top-notch, truly high-end. It's an ideal place to stay for a trip to Dalat.

The environment and service were great. As for the food... it was just okay.

One of the most beautiful hotels in Dalat, located on the main street. The best rooms are those overlooking the valley ✔️, not the street ❌, due to car and motorbike noise.

We stayed at the Imperial Hotel. - On the first day, the in-room phone wasn't working, and the hotel had a scheduled fire alarm test, but we weren't informed about it during check-in. When the alarm went off, I rushed to the lobby, and the staff told me they had called our room but we didn't pick up, even though we didn't hear any calls at all. A staff member came to check and said they would send someone to fix the phone, but no one came that day. The next day, when the range hood wasn't working, we requested a repair, and only then did a staff member come to fix it. I asked about the phone, and they said they only found out about the repair request today and came immediately, but they hadn't received any notification yesterday. So what's going on? - The exhaust fan in the hotel toilet wasn't working properly even after someone came to fix it. This was supposed to be a relaxing trip, but I'm not comfortable or satisfied with the service here. I've never stayed at a 5-star hotel that was this bad.