The Level at Melia Alicante

Perfect location to explore the town and beyond. Lovely catering facilities offering great choice with convenience.

We had a clean, comfortable and spacious room with direct access to the pool. we had all the expected features and amenities of a 5 star hotel. The Level experience was better than we had experienced in other hotels. The staff we cam across were helpful, friendly and very capable of meeting our requests. We thoroughly enjoyed our short stay and will return.

Hotel was very clean, all staff were very pleasant and helpful. Rooms spacious and well equipped, beds very comfortable. The level was lovely, good selection of drinks and snacks, breakfast was fresh with plenty choice. The level pool and sunbed area only gets sun till about 12am which is a pity. The other pool area is quite enclosed too so limited sun. There is a sunbathing area at the front which gets sun from mid day till sun set.

Everything was perfect no complaints at all . Very friendly and very good service

I booked well in advance of my stay. The hotel then undertook some major renovation work that was not publicised at the time of my booking. I found out by accident a week before I was due to go. I contacted ******* who contacted the hotel. They just said tough you didn't book a refunable rate. When you book something that includes exclusive areas if you can't offer them, for whaterver reason, you need to inform your guests and give them options. This was such poor customer service. As for the hotel itself there is major renovation going on. The staff were very good. It appeared there were only two elevators for the whole hotel there were long waits for these. I'm not sure the room I had would actually be part of the level if it was where is the seperation of the rooms in the hotel ? The exclusive level pool is currently a building site. The lounge is moved to a room downstairs nothing like the promised lounge. Although I thought the staff in there were excellent. Overall I definately wouldn't go to the level during the work and won't return to the hotel due to the total lack of information about the renovation prior and major lack of customer care.

Nice hotel ia a fabulous location. We booked a premium roon ans it was modern, clean with a coffee machine and fridge. Breakfast was good with a nice selection. The complimentary drinks and snacks were much appreciated. The hotel was getting renovated when we were there but this didn't impact our stay.

Well worth the extra money. Attentive staff, beautiful rooms and excellent food. Great views and amenities! The breakfast was excellent and evening drinks at the level lounge was a wonderful perk. David from the Rock.🇨🇦🇨🇦 ( ******* Platinum )

Great room! Excellent staff and amenities. The Lounge was a great addition.

Perfect escape to relax. Visited off-season in Nov and found it very calm and relaxing. Rooms are lovely with great balconies facing either the beach or the marina. The Level club is brilliant with its separate heated pool and well-stocked coffee, beer, wine and snacks all day. The staff are very friendly and helpful. I'll be back!