Inn at Bay Harbor

The Inn at Bay Harbor was the perfect mix of luxury, comfort, and winter charm. A fantastic winter retreat with excellent service, highly recommend and can’t wait to return!

We had a little hiccup at check-in, but Carter provided the type of customer service you rarely see these days. He was polite and empathetic while providing a solution. The grounds are beautiful and well-maintained. There are so many small details that make the stay fantastic. The fitness center is nice. The hot tub and pool are great as well with ample chairs and towels. There is even a sandy beach area by the lake, which you can swim in during the summer. We are already planning our next stay thanks to a wonderful experience.

We did not stay here but ordered dessert and ate it on the back porch facing the lake. Enjoyed beautiful sunset views. The Apple Brown Betty was fantastic.

We were here to celebrate my wife’s birthday and our 20 year anniversary and from the start the staff, service and amenities were great. Fitness room is great and for the exception of the heated pool being closed we took advantage of the hot tub when everyone else didn’t….leaving us to have it to ourselves. They left a bottle of champagne and kind note as well. Price was much more tolerable than the summer rates as well. Room was great with kitchenette and fireplace. We stayed on the quarry side which allowed us a great stay without breaking the bank. Will b back if we see the same reviews next year!

My son brought me to the Inn at Bay Harbor Spa to treat me for my birthday. We were met by a rude older lady who I think name is Liz. Don’t think just because you spend several hundred dollars there you’re going to be treated with kindness and respect because that was not my experience at this spa. I was lounging in the lounge after my paid service and was told by this woman I had to leave they wanted to close. We have stayed at the Inn at Bay Harbor several times and the front desk and housekeeping staff are phenomenal! However I would not recommend waisting money at the spa here, go to Boyne Mountain.

First time visiting, very friendly staff, beautiful grounds. Enjoyed our stay, will be back!

We stayed the weekend here for a wedding. Our rooms were not ready at the check in time (we were actually late) and thus we missed the rehearsal dinner. The staff at the front desk was rude and did little to nothing to help or offer any concessions, they didn’t even apologize or offer us the Marriott chocolate chip cookies, and we are Marriott peeps. I had to ask for the cookies. We arrived at around 4pm and our rooms weren’t ready until 6pm. This area of Michigan is gorgeous and the hotel has beautiful grounds, which made the stay pleasant, but overall the hotel is less to be desired and not worth the expense. We paid $1500 for two nights. One night we ordered 2 glasses of champagne from the bar and they charged us $74. The staff in general was rude and inattentive. The rooms were nice but dated and we had to ask for towels- there were no towels in room upon check in, no soap, no shampoo… nothing. We plan to return to this area of the world again, but will look elsewhere where for accommodations.

Peaceful, clean, friendly, beautiful and close to other attractions.