I got a room on the 3rd floor with a Mekong River view, but the air conditioning wasn't working well. Because of the hotel's good reviews, I didn't check the room right away. I dropped off my bags, enjoyed the river view from the balcony for a bit, then went out. When I returned around midnight, the AC still wasn't cooling, no matter how much I adjusted it. I reported it to the staff, and they tried to fix it, but it didn't improve. I asked to switch rooms since I saw signs indicating vacancies, but the male staff member said I couldn't and offered a fan instead. I felt terrible paying this price for a room and having to sleep in the heat with just a fan. My partner even had to carry the fan back when we checked out in the morning. When I mentioned how hot it was and that I barely slept because of the AC, the front desk staff retorted that the previous night's guests had no issues with that room. Instead of apologizing or trying to make me feel better, I felt the service was quite unsatisfactory. However, the room itself was nice, and the view was beautiful, which I really liked.
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