During my two-week trip in Japan, this was unfortunately the worst hotel I stayed at.
First of all, the price is not cheap, but the level of service does not match the cost. When I arrived at the parking area, there were many empty parking spaces available, yet I was not allowed to use them and had to park in a charging station space instead, which was confusing and inconvenient.
The hotel lobby looks luxurious and impressive, but the guest rooms are extremely outdated and feel like they have not been renovated since the 1980s. The bathroom sink was unusually low, and I had to bend down every time I washed my face or brushed my teeth, which became quite uncomfortable.
The only real advantage of this hotel is the view, which is indeed beautiful. However, at this price point, there are many better options available.
Another thing that I found very unpleasant was the loudspeaker announcement reminding guests to check out. I personally felt this was quite impolite. If the hotel needs to remind guests about check-out, calling the room telephone would be much more appropriate. The loudspeaker announcement felt more like being told to leave immediately rather than being treated as a guest.
I also believe the hot spring tax should be clearly explained during check-in, especially if it must be paid regardless of whether guests use the bath facilities. Being informed only at check-out was disappointing and caused unnecessary confusion.
In addition, the English communication at the front desk was very limited. Unfortunately, I had difficulty understanding what the staff were trying to explain, which made the experience even more frustrating as an international traveler.
Overall, despite the beautiful view, the outdated facilities, communication issues, and service experience did not justify the price. Unfortunately, I would not recommend this hotel.
