Hilton Garden Inn Jiuzhaigou

The hotel facilities are new, clean, and relatively quiet. However, the service was utterly baffling. We booked two rooms for two adults and two children, each with two breakfasts, for a total of four. But a hotel staff member added me on WeChat, offering to send us two free children's breakfasts and asking us not to tell anyone... We already had four breakfasts, so why would we need them to send more? They clearly hadn't even bothered to understand the basic guest situation before trying to claim credit. This was a minor issue, so I didn't dwell on it. During check-in, the front desk couldn't find the information for our second room. It took them ages to sort it out and check us in. At that time, each room was given a card, which seemed to be for museum tickets or something similar. We didn't use them, and when we checked out the next day, I just handed them back to the front desk along with the room keys. Then, thinking that perhaps my family might want to go, I asked for the two cards back. The front desk reluctantly returned one. I explained that there were two, but the front desk staff told me they could only give one. I was genuinely speechless. I reiterated that we had two rooms. Then, another woman at the front desk started arguing with me, saying that our booking didn't include them, and so on. If I hadn't been in such a hurry to leave, I would have had a proper debate with them at the front desk and made them open their eyes and check whether my Ctrip booking clearly stated that these tickets were included. In the end, I left seething with anger and didn't bother visiting any museum. What dreadful service, I will never come back.

The room was lovely, a family-friendly room, and they even provided children's toiletries and fruit. We didn't manage to book the ******* clothing photoshoot, but there was plenty to explore throughout the entire Huamei Shengdi resort.

This hotel is located in the Huameishengdi Resort area, surrounded by luxury hotels and a small commercial street with convenient access to KFC, Cha Bai Dao, ******* restaurants, and Sichuan cuisine. While a bit far from the Visitor Center, it's quieter than the gully entrance, making it a great choice if you want to avoid crowds and noise. The shuttle bus stop is about 200 meters from the hotel, and ride-sharing services are also very convenient. There are even Guozhuang gatherings in the evenings. The nearby Zhongcha Village is beautiful and a bit of a hidden gem, perfect for taking kids horseback riding or visiting a ******* village. The Hilton, as always, is excellent. The rooms are spacious, and the breakfast is delicious. A special shout-out to Butler H, who was incredibly helpful, calling in advance to ask about our needs and preferences and resolving many issues. Five-star service and beyond!

Located at the entrance of Chagu Huamei Shengdi Resort, along the Jiuzhai Grand Loop Road. It offers underground parking with direct elevator access to the lobby. It's 13 kilometers from the Jiuzhaigou ticket office (a 20-minute drive), which helps avoid the noise and crowds at the park entrance. The turn-off for the self-driving route to Ne'en Sangcuo Fairy Pond is also nearby, making the location very convenient. The front desk staff are warm and attentive, making you feel right at home. The rooms are clean, tidy, comfortable, and cozy. I'll definitely be back!

The hotel's front desk service was excellent, and they even gave us Haagen-Dazs ice cream upon check-in. The rooms and public areas were clean and tidy, and the housekeeping staff were very polite. Breakfast was varied and plentiful, and the plates were clean, hygienic, and even warm. I'll definitely choose Hilton Garden Inn again next time I visit Jiuzhai.

The hotel's location and service were both excellent. The front desk even upgraded us to a large suite with a balcony, which was incredibly spacious and comfortable. The shower and bath were very relaxing after a long day. The hotel also has self-service laundry, which was convenient. Getting to the hotel from Jiuzhaigou Scenic Area was also very easy.

This hotel is located in the beautiful Huamei Shengdi area of Jiuzhaigou, surrounded by stunning scenery. The facilities are comprehensive and the hygiene is impeccable. The breakfast offers a wide variety of options and tastes delicious. The staff are polite and provide excellent service.

Highly recommend the Hilton Garden Inn Jiuzhai, it was the most reassuring place to stay during my trip to Jiuzhai! The front desk check-in was efficient and smooth, especially the staff member Xiaohuan, who was warm, patient, and attentive, proactively offering tips for visiting the scenic area. The hotel is nestled amidst mountains and forests, with ******* and Qiang-style architecture blending seamlessly with modern minimalist design. The grounds are lush with greenery and surrounded by streams, and the air is filled with negative oxygen ions, making walks and breathing deeply incredibly therapeutic. Every corner offers a picturesque, forest-like photo opportunity. The room was spacious and airy, framing views of green mountains and mist right outside the window. The bedding was incredibly soft and comfortable. The addition of underfloor heating throughout the entire room was perfect for the large day-night temperature differences at this altitude, and the hot water was stable and plentiful. Housekeeping was meticulous and thorough. It's pet-friendly, and the hotel even has an alpaca named Huahua! They arranged a large, luxurious dog crate for our dog, which we highly recommend!

Facilities: Good Cleanliness: Good Ambiance: Good Service: Good The front desk service was excellent; the staff member was really helpful and friendly. He even helped us plan our travel itinerary, which was a huge plus. Definitely recommend! The breakfast was also very tasty.