Staybridge Suites SPRINGFIELD-SOUTH by IHG

Everyone was friendly and helpful in assisting us with our needs. Breakfast was fresh and offered a wide variety of options for everyone.

When we booked a 2 bedroom suite we had no idea we were getting a whole apartment! My tween son had his own room and bathroom to hang out in and my husband and I had our own bed and bathroom. Plus a very spacious common area! Definitely will stay again!

This hotel is disgusting. There was food all over the carpets in the hallway and elevator. Dirty paper cups and straws were in the elevator. The stool in our room was loose. There was no body wash or hand soap in the showers or by the sinks in either of our bathrooms. The main hotel men’s room was filthy. There had obviously been a leak from a while ago because the wall paper by the urinal was stained, shriveled and peeling. There was also no hand soap in that bathroom. The thermostat in our suite was half off the wall so it did t regulate the temperature correctly. I guess it is too much work for the staff to get off their phones and do a check on the cleanliness of the property. The Staybridge name has a good reputation but this one is a hole. Not even close to being worth the price we paid to stay there.

We stayed here on 5/22 and were incredibly disappointed by the lack of cleanliness. The first room we were given was completely unacceptable—there were bugs in the pull-out sofa and what appeared to be blood in the doorway. Management did upgrade us to a King/Queen room after we complained, but it wasn't much better. The carpets were badly stained, and the bathroom had a strong, horrible odor of urine. We felt stuck and ended up staying. The next morning I realized the inside of the comforter was dirty too. I would not recommend staying here.

Counterperson was very helpful at check in. Dianne was her name. Breakfast was good and all staff was cheerful. Nice place to stay

It is apparent the property is not being well maintained. We have been staying here for the past few years when we come home to visit and it has gradually declined. The room was clean enough, but not great. One of the spare pillows in the closet has small blood stains and there was small areas of brown spots on the wall near the toilet. Smudges on the vanity and mirror. Attention to detail in cleaning is lacking.

The sink in 102 was stopped up and no hot water. Shower was great. Beds were clean and comfortable. Coffee pot and frig was not well cleaned

Older building, room was in disrepair, seemed dingy, couch was torn, furniture was broken. Room could have been cleaner. Door handle lock was sticking. Free laundry was nice but most machines were broken and area was unkempt. Breakfast was good, staff was helpful and friendly. Exterior doors did not lock. Beds were old and springy, not very comfortable.

Very large room for a great price! Best hotel breakfast I have ever had too, TONS of tasty options