Hyatt House Shenzhen Airport

An absolutely terrible experience. I seriously doubt whether this is actually a Hyatt property. I originally booked a King Suite. Upon arrival, I was told I was being "upgraded" to a one-bedroom suite with a separate living room. At first, I told the front desk it wasn't necessary, but they insisted that having a living room with a partition would be better, so I agreed. We entered the room around 22:30 and immediately noticed a pungent chemical smell. Since we planned to check out early the next morning at 6:30, I decided to just tough it out. However, around 12:00, I found a brown cockroach about the size of a fingernail on the bed. The hotel's way of handling the situation was to first come and inspect the room to verify if the cockroach actually existed. We were stuck in a standoff for about 15 minutes, during which I had to stand out in the hallway. Ultimately, with the assistance of an engineering staff member, I was successfully moved to another room. What infuriated me the most was that the new room I was moved to (Room 8xx) turned out to be the exact room type I had originally booked. Its status on their system was shown as green (supposedly the optimal condition). The maintenance engineer even admitted that Room 555 (my original room) was not in optimal condition and agreed that there was an odor when he walked in. Every single word in this review is entirely true. To make matters worse, no hotel staff member has contacted me or followed up since then!

Consistently great, I've stayed at this hotel many times. I think aparthotels are even better than regular hotels—the rooms are spacious and fully equipped. The hotel's own breakfast is good, and there are also plenty of great dining options inside the airport.

Extremely satisfied. The hotel is right downstairs from the airport, so there’s zero stress about missing your flight. What pleasantly surprised me the most was how quiet it was—way beyond my expectations. Breakfast was also fantastic. Since my flight was around noon, I had plenty of time to enjoy a leisurely breakfast, pack up, and head out. Absolutely perfect.

I booked this hotel at the last minute because I changed my flight. The location is excellent, only a 3-minute walk to T3 departures. This is a highly recommended point. The front desk service was efficient, but the room I was given was on a lower floor. The main dissatisfaction was that the order showed 2 breakfasts, and the front desk specifically confirmed 2 breakfasts upon check-in. However, at breakfast, they said only one was registered on their book and even chased me to take a photo of my order on my phone. That's quite ridiculous for such a large hotel group. As for the room, there were no major flaws, but there was a small door directly opposite the bed. I opened it to have a look and found it was blocked by a mattress. I don't know what was on the other side. It would have been more reassuring if I had been informed. There weren't many lights in the room, so it was quite dark at night, but the soundproofing was excellent; I couldn't hear any airplane noise. The breakfast selection was decent, with most of the usual options available.

This hotel is conveniently located right next to the transportation hub of Bao'an Airport, making it incredibly easy for catching flights. The breakfast was decent, and the room was spacious with a nice view. The airplane noise didn't disturb my rest at all. They even provide cutlery, so you can bring your own ingredients and cook. The only downside is that you can't order takeout.

The room was quite spacious, and it's not far from the airport, but other than that, it was just so-so. The room they gave me wasn't even the type I booked. I had to call the front desk just to get a comb. The air quality in the hotel elevators, hallways, and the room itself was poor, and the soundproofing was really bad. The airplane noise significantly affected my sleep. I was supposed to wake up at 5 AM, but the plane noise woke me earlier, so I just got up and left for the terminal. I strongly advise against staying here if you're a light sleeper.

The hygiene was good, but the room was a bit too spacious and empty. I didn't sleep well last night, though I'm not sure if it was because the room wasn't perfectly square or just too large. I'd suggest adding some partitions. Looking at the fire escape plan, it seems none of the rooms are perfectly square, but it was still very convenient for an early morning flight. The laundry room was also very useful.

A great choice if you have an early morning flight. The front desk staff were professional and warm. There is a small food cart next to the reception, and those sausages are delicious! The breakfast selection is also plentiful. The room is spacious and very quiet.