Toya Sun Palace Resort & Spa

I stayed in japanese style room. It is quite small for 4 people, but the lake view from the room is stunning.

I strongly discourage anyone to stay in this property. The room and bathroom are moldy. You can find stains in every corner of the room. The futons are full of stains. The room smell moldy and so badly that we developed quite severe allergy. It’s by far the worst hotel we have been in Japan. It’s definitely not worth USD$400++ a night.

Grand lobby with every rooms facing scenic Lake Toya, great resort to relax and enjoy the spa with a beautiful lake view.

The enivronment is excellent. Toya lake just in front of the window. The hot spring is very good and have different style and comfortable. The rate is reasonable too. Fire work is frantastic!

The room is spacious and the decoration is modern. The lobby looks very good. The washing bowl quality is too short and we need to bow down. It may be suitable to the person who is 140 cm height. The table will get wet as the water will Spin out when wash face. It’s a bit not convenient. The room temperature is high as the air conditioning could only spin to high but it still feels like 27-28 degree. The pillow has smell. The view of the lake is good. The firework starts at 20:45 for 20 minutes but we could only see the last 10 minutes if we stayed in the room. Otherwise, we have to walk out to lakeside to enjoy the full show. It only mentioned include breakfast and dinner when booking, we didn’t expect is’s buffet style. It’s full of people although it split 2 sessions, but it seems the people at session may stay until session 2 start. As I go to the restaurant at the start time of session 2, there are many people still eating. The food type is various but the quality is not good. We try to ask hotel staff if we could pay to change to Japanese style dinner but the staff replied it’s not available. Although our room price include 2 dinner and 2 breakfast, we do not enjoy after the dinner of the 1st night. I never try the meal in Japan spa restaurant worse than this one. It’s really disappointing. If I know it’s buffet style dinner when I booked, I won’t include the meal.

Location is nice and the onsen is crazily nice. You will enjoy it with a mountain and lake view. Only thing is the room is very old.

Very nice Onsen hotel if u r staying in this area. Can be very crowded due to it's popularity.

the view from the onsen area is superb, you can even watch the firework from the onsen area, but the spring water is treated with chlorine, not 100% authentic. there's a small garden where you can watch the firework too. Breakfast and dinner are both in buffet style with lots to choose from, but we skipped one dinner n had it in the town. Pity that we didn't get to use the water park as it was under maintenance. Room size is good but its a bit dated, needs furnishing. As to clealiness, mm its not up to japanese standards, needs improvement.